Customer Support Executive

Vacant : 7 Positions

Work Location : Dooravani Nagar, Bangalore & Arumbakkam, Chennai

Responsibilities : Query handling, Solving technical & non-technical issues, Database Management....  

Experience : 0 - 1 Year

Salary : 15 K - 25 K

Responsibilities

• Understanding the products and services provided by the company.
• Preparing company policies and procedures.
• Developing training lessons with service delivery systems.
• Managing a team of Customer Support Representatives.
• Supporting the customer through an email ticketing system and phone calls.
• Resolving customer complaints and queries.
• Providing detailed information to customers.
• Monitoring the performance of individual representatives.
• Maintaining records of each phone call for future reference.
• Assisting the HR department with hiring new employees.
• Providing the new employees with training sessions for enhancing their skills.
• Offering exceptional customer service and satisfaction.
• Following up with customers for any further information.
• Taking feedback from the customers.
• Negotiating the terms and conditions with the customer.
• Contributing the work to the company’s knowledge base.
• Maintaining a healthy relationship with the clients.
• Adhering to the company’s rules and regulations.

Requirements

• Bachelor’s degree in Business Administration or a related field.
• Good knowledge of managing the performance of the team.
• Exceptional verbal and written communication skills.
• Understanding and working knowledge of Customer Relationship Management software such as Salesforce, ZOHO, etc.
• Phenomenal conflict-resolution skills.
• Good problem-solving abilities.
• A customer-oriented individual.
• Ability to meet deadlines and prioritize tasks.
• Excellent negotiation and sales skills.
• Outstanding interpersonal and organizational skills.
• Excellent phone etiquette and active listening abilities.
• A quick learner and exceptional ability to make decisions.