The function reports to the IT Platform Manager. Purpose of this role is to:

•   Administer the manage engine ITSM, ITAM and ITOM solution suite at WAISL and customers.

•   Administer the Tivoli, AppD and Other Infrastructure tool stack.

•   Engineer the integration with other systems of WAISL and customers for system application monitoring and automation of SLA reporting.

•    

Key Accountabilities

•   Implementation of Manage Engine / Tivoli / APPD and tools workflows and modules.

•   Managing the design, configuration and setup of the various components of the Manage Engine solutions, both on prem and on cloud.

•   Day to day administration of Manage Engine , Tivoli, Netcool : ITSM, ITAM and ITOM modules (Enterprise Service Desk, Op Manager, App Manager, AD360, VM+).

•   Integration with other WAISL systems and applications (for ITOM, SLA monitoring etc).

•   User configuration, profile configuration, CI configuration/changes.

•   Triggering of asset discovery processes.

•   Configuring ITOM thresholds and managing them on an ongoing basis based on evolving business requirements.

•   Creating alert thresholds, alarms etc.

•   Triggering periodic archival/repatriation of data from Manage Engine / Tivoli .

•   Carryout other operational management and system administration tasks on the manage engine suite as defined by WAISL to facilitate smooth running of Manage Engine tools and to facilitate meeting the customer requirements.

•   Integration with various other WAISL and client IT systems and applications as per business needs.

Educational Qualification

Preferably, certified in two of the following products: Manageengine, AppD, Tivoli, BMC, Servicenow. Alternatively, two years of experience managing these platforms is preferred.

Experience

5 -6 years of total experience supporting a large, on-site, production environment, managing one or more of the following platforms: Manage engine, BMC, ServiceNow.

Essential Skills

•   Technical skills administering any of the most popular ITSM, ITAM ITOM platforms such as Manage Engine, ServiceNow, BMC

•   Excellent communication skills (Reading/Writing/Speaking) in English and Hindi

•   Team player with strong inter-personal skills

•   Ability to multi-task and prioritize workload

•   Good track-record in providing customer service and managing relationships

•   Good knowledge of MS Office, Teams and other collaboration tools

•   Knowledge of use any ITSM tools (assigning actions, administering, etc)

Preferrable Skills

•   Preferable to have some technical knowledge in one or more of the following fields Networks, Windows administration, Applications