Maxicus offers tech-enabled BPM services across industry verticals. We harness the power of the human touch blended with automation, robotics, cloud, Business Intelligence, and emerging technologies to help diverse businesses adapt to the digital world. The goal is to deliver high-quality, personalized services at all times. We create effective one-to-one customer journeys; promote efficient back-office & tech support, virtual commerce and offer best-in-class image annotation services. Having empowered 30+ global brands and Fortune 500 companies while processing over 4 Billion transactions, Maxicus is a trusted leader in the field of omnichannel customer engagement and revenue growth. With our comprehensive portfolio of offerings and a strong commitment to sustainability, we have 4000+ dedicated employees serving clients across seven continents.

👨‍💼 Open Position: Customer care executive Job Role: As a Customer Support Representative, you will be responsible for managing all customer interactions across channels. Provide accurate and complete information to customers using the right tools and methods.&nbsp; &nbsp;Job Description:&nbsp;●	Provide superior Customer Experience on Chat/Email/Call.●	Provide accurate, valid, and complete information by using the right methods/tools●	Maintaining a positive, empathetic, and professional attitude toward customers at all times●	Collaborate with team members, and customer service teams to ensure a superior customer experience.●	Follow the company’s communication procedures, policies, and guidelines at all times●	Deliver excellent results measured by customer satisfaction, effectiveness, efficiency, and quality. 🎯Minimum Qualifications &amp; Requirements:●	12th pass can apply●	Freshers are also considered●Good Communication Required .● Rotational shifts .&nbsp;Day shift : 9am to 6pm OR 10am to 7pm&nbsp;Night shift : 5pm to 2am OR 6pm to 3am .● 6 days working 1 week off .&nbsp;Drop facility available for night to : Bali station , Howrah station , Bairakpur station and Ruby station . Salary: INR (per month) 11 ctc to 13k ctc&nbsp; 👩‍💻 Working mode: Work from Office 📍 Location: kolkata west bengal Swastik building-2nd floor, Kazi Nazrul Islam Avenue, Kestopur - Baguiati Flyover, near Charnock Hospital Haldirams, Kolkata, West Bengal 700157

An international voice process job is specialized work that involves handling customer queries and orders over the phone in one or more international languages. It requires customer service abilities, problem-solving skills, and technical know-how. International voice process is a vital component of global customer support. <h2>Responsibilities and Duties</h2><ul><li>Provide customer support via phone calls for international customers, in multiple languages.</li><li>Troubleshoot customer queries and requests.</li><li>Manage customer expectations and ensure customer satisfaction.</li><li>Document customer interactions for review and follow-up.</li><li>Utilize computing and technical expertise to respond to customer inquiries.</li><li>Regularly review customer feedback and take measures to improve customer service.</li><li>Inform customers on the steps to follow to exploit services of the company.</li><li>International Calling experience.</li><li>Quick and attentive speaking with the clients.</li><li>Convincing skills/International Tele marketing skills.</li><li>Able to generate leads through cold calling.</li><li>Leads generation towards Sponsors and Exhibitors.</li><li>Lead conversation and successful closing</li><li>Maintaining the Monthly target and achievement report documents.</li><li>Achieving the monthly given revenue target.</li><li>Customer Interaction / Relationship</li></ul> <h2>Job Brief</h2><ul><li>Handle customer’s problems, enquires, and complaints in a professional and timely manner.</li><li>Provide support to customers in multiple languages via phone, email, or chat.</li><li>Recognize and refer potential complaints that require support from supervisors.</li><li>Ensure that customer queries are addressed in a timely and accurate manner.</li><li>Regularly update customer database with accurate information.</li></ul> <h2>Requirements and Skills</h2><ul><li>Strong ability to communicate in multiple languages.</li><li>Excellent problem-solving and customer service skills.</li><li>Good working knowledge of computers and telephone systems.</li><li>Patience with customers and ability to handle tough situations.</li><li>Ability to work in shifts including nights, weekends, and holidays.</li></ul> Urban piper international process :Voice processurban PiperExperience required -inbound, outbound, email and chat international only and candidate must and technical knowledge and troubleshooting knowledge.Skill set - V6 only.Shift to timings - 3.30am to 12.30 pm &amp; 7.30pm to 4.30 am.Preferable candidate - males only.( No girls )Job Types: Full-time, Permanent, FresherSpeak with the employer<a href="https://in.indeed.com/jobs?q=&amp;l=bengaluru%2C+karnataka&amp;fromage=1&amp;start=10&amp;vjk=316e37fda2b252ad#MosaicProviderCallToApplyFeedback" rel="noopener noreferrer" target="_blank">+91 9465142736</a>Report job