Customer Service Executive
Customer Service Executive
18
Applications
Ahmedabad
Full-Time
Mid-Level: Less than 5 years
₹ 20K - ₹ 30K (Per Month)
Posted on Mar 05 2025
About the Job
Skills
Problem-Solving Skills
Active Listening
Time Management
Customer Relationship Management (CRM) software
Multichannel Communication Platforms
Conflict Resolution Techniques
Data Entry and Management
Empathy and Emotional Intelligence
Job Title: Customer Service Agent
Location: Ahmedabad, Gujarat
Division: ORS – UK
Reports To: Team Leader
Role & Responsibilities:
- Resolve customer issues or concerns effectively, ensuring a positive customer experience.
- Address customer queries, complaints, and concerns in a calm and empathetic manner.
- Offer solutions and alternatives to customers’ problems while adhering to company policies and procedures.
- Escalate unresolved issues to senior staff or departments as needed.
- Maintain a high level of professionalism, patience, and attention to detail during each call.
- Meet or exceed established service levels, including average call handling time, first-call resolution, and customer satisfaction ratings.
Qualifications & Skills:
- Bachelor's degree.
- Strong organizational, communication, and interpersonal skills.
- Detail-oriented and confident.
Additional Information:
- Training: 13 weeks (5 weeks classroom, 8 weeks on-the-job).
- Work Hours: 12:30 PM – 10:00 PM or 1:30 PM – 11:00 PM.
- Work Schedule: Monday to Friday working
- Location: On-site at Ahmedabad office.
- Leave Policy: No leaves during the first 6 months of training.
- Holiday Calendar: Follows UK holidays.
Location:
Ahmedabad
https://maps.app.goo.gl/BTasDdSSMPiFLTpx6?g_st=awb
Kindly share your updated CV with us at neha.singh@imsplgroup.com. For any inquiries or further information, feel free to reach out to us at 9558958497.
About the company
IMS Group, a Global Workforce Solutions company, specializes in a range of flexible and comprehensive Workforce Solutions, including Recruitment, Finance & Accounting, Property Preservation, RPO, Direct Sourcing & Talent Communities solutions. IMS Group is nationally and globally recognized by various organizations, institutions and analysts. We are listed as a âDream Company to Work for ...Show More
IMS Group, a Global Workforce Solutions company, specializes in a range of flexible and comprehensive Workforce Solutions, including Recruitment, Finance & Accounting, Property Preservation, RPO, Direct Sourcing & Talent Communities solutions. IMS Group is nationally and globally recognized by various organizations, institutions and analysts. We are listed as a âDream Company to Work forâ by Asian Leadership Awards at a Pan Asia platform and have received the prestigious IAOP Global Outsourcing 100 for five years running. We're a Great Place to Work-Certified⢠organization.
IMS Group comprises of our brands,
1. IMS People Possible, our flagship brand, provides Outsourced Recruitment Services.
2. IMS Decimal supports companies with Outsourced Accounting Services
3. IMS Datawise specializes in Outsourced Property Preservation Services
4. IMS Oneworld is focused on providing Direct Sourcing and RPO Solutions to enterprises.
IMS Group is a part of the Empresaria Group plc, a global specialist staffing group offering temporary and contract recruitment, permanent recruitment and outsourced recruitment services operating across 6 diversified sectors in 20 countries.
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Industry
Staffing and Recruiting
Company Size
1001-5000 Employees
Headquarter
Ahmedabad, Jaipur
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