Job Title: Client Representative

Location: Ahmedabad, Gujarat

Division: ORS – UK

Reports To: Team Leader

Role & Responsibilities:

• Resolve customer issues or concerns effectively, ensuring a positive customer experience.
• Address customer queries, complaints, and concerns in a calm and empathetic manner.
• Offer solutions and alternatives to customers’ problems while adhering to company policies and procedures.
• Escalate unresolved issues to senior staff or departments as needed.
• Maintain a high level of professionalism, patience, and attention to detail during each call.
• Meet or exceed established service levels, including average call handling time, first-call resolution, and customer satisfaction ratings.

Qualifications & Skills:

• Bachelor's degree.
• Strong organizational, communication, and interpersonal skills.
• Detail-oriented and confident.

Additional Information:

• Training: 13 weeks (5 weeks classroom, 8 weeks on-the-job).
• Work Hours: 12:30 PM – 10:00 PM or 1:30 PM – 11:00 PM.
• Work Schedule: Monday to Friday working
• Location: On-site at Ahmedabad office.
• Leave Policy: No leaves during the first 6 months of training.
• Holiday Calendar: Follows UK holidays.

Location:

Ahmedabad

https://maps.app.goo.gl/BTasDdSSMPiFLTpx6?g_st=awb

Kindly share your updated CV with us at neha.singh@imsplgroup.com. For any inquiries or further information, feel free to reach out to us at 9558958497.