JOB DISCRIPTION FOR QUALITY ANALYST

·        Should have experience as Quality Analyst 1 year & above.

·        Should have knowledge of 7 Quality Control tools.

·        Conduct Transaction Quality Audits and Drive Quality Initiatives.

·        Provide Transaction Quality Metrics.

·        Provide Feedbacks and suggestions for improvement.

·        Publish Dashboards at defined intervals and Conduct Root Cause Analysis for Process Deviations.

·        Maintain Records for Internal QMS.

·        Provide data inputs to internal stakeholders.

·        Ensure Confidentiality, Availability and Integrity of Data.

·        Data/Documentation Analysis (Error Analysis and Root Cause Analysis for process deviations).

·        Monitor projects/transactions and provide qualitative/constructive feedback to the team members.

·        Identify the gaps and suggest improvements.

·        Guide the team by implementing best practices.

·        Knowledge Understanding of the process, evaluation & feedback, reporting and analysis.

·        Excellent verbal and written communication skills in English.

Good knowledge about MS Office, MS Excel and experience creating reports.