Technical Support Executive - Level 1
Technical Support Executive - Level 1
102
Applications
Bangalore Urban
Bangalore
Full-Time
Junior: 1 to 3 years
₹ 10K - ₹ 14K (Per Month)
Posted on Nov 19 2024
Not Accepting Applications
About the Job
Skills
SQL
Statistical Analysis
Machine Learning
Python Programming
Data Visualization
Predictive Modeling
Big Data
Data Mining
Job Summary:
We are looking for a Technical Support Executive to provide exceptional assistance to customers by resolving technical issues, ensuring platform integrity, and maintaining quality standards.
Key Responsibilities:
- Provide technical support via calls, emails, and chats.
- Resolve customer queries while adhering to SLAs.
- Document issues in the ticketing system accurately.
- Perform basic HTML and SQL tasks within defined scope.
- Stay updated with new technologies and tools.
Key Skills & Requirements:
- Excellent verbal and written communication.
- Strong technical aptitude and problem-solving skills.
- Familiarity with browsers, MS Office, and CRM tools.
- Knowledge of basic HTML, SQL, and APIs (preferred).
- Bachelor’s degree or diploma in computer applications.
Experience:
- 0–1 year in technical support or service desk.
- Location: HSR Layout, Bangalore (Work from Office)
About the company
ImpactHub Connect is India's emerging work-as-a-service platform, helping enterprises run their business at scale through end-to-end management and outcome-based execution of core business functions. This is done through our community of 200+ trained executives across India. Our tech-driven solution allows enterprises to variabilize their fixed costs, optimize toplines, and focus on business profi ...Show More
ImpactHub Connect is India's emerging work-as-a-service platform, helping enterprises run their business at scale through end-to-end management and outcome-based execution of core business functions. This is done through our community of 200+ trained executives across India. Our tech-driven solution allows enterprises to variabilize their fixed costs, optimize toplines, and focus on business profitability. We work with enterprises to take up recurring business functions, such as Content Moderation, content Tagging, auditing, due diligence, invigilation, new business development, Tele-calling along with Influencer marketing. Our division for high-skill talent, ImpactHub Connect Expert helps enterprises hire high-skill talent on a contractual basis and manage the entire lifecycle of those professionals. We have a pool of 200+ experienced workforce who have experience from the multinational company and India's top startups. Also, we have 50+ experienced managers folks who ensure the smoothness of the Process so we can provide a seamless experience to our clients. If You are reading this line I can sayWhy are you taking the operational burden please focus on your growth and planning. ImpactHub Connect will handle your organizational operations tasks at a minimal cost. Let's Connect and Grow Together. ...Show Less
Industry
Technology, Information a...
Company Size
51-200 Employees
Headquarter
Delhi