Job Responsibilities :

Maintain accurate records of customer interactions.

Analyse customer feedback and data to identify trends and areas for improvement.

Offer expert consultation to prosthodontists and general dentists in complex cases.

Regular coordination with different department

Any other duties as required by the Management from time to time.

Key Responsibility Area :

Resolving the complaints received from doctors with the team.

Monitor & Listen to team members call, give feedback and resolve any issues related to complex cases.

Identifying and conducting training of team members to maximize their potential.

Implement strategies to improve customer satisfaction and loyalty.

Stay up-to-date with industry trends and best practices.

Key Skills Required :

Should be comfortable working in only Non Clinical role.

Excellent communication and interpersonal skills

Ability to multitask

Excellent Time management

Mon to Sat working.