Company Overview

Illusion Dental Laboratory is dedicated to producing superior dental restorations with exceptional customer service. Our blend of technical expertise and personalized service sets us apart in the industry. We rely on top-tier restorative systems, including Bruxzir, Lava, Zirconia, Tilite, PFM, All-Ceramic, Implants, and Temporaries, to consistently deliver dependable results. Headquartered in Mumbai, Illusion Dental Laboratory cultivates strong relationships through clear communication and continuous feedback.

Job Overview

We are seeking a dedicated Inside Sales professional to join our team in a full-time capacity at our Mumbai office. The ideal candidate will be responsible for managing customer relationships, driving sales, and acting as a liaison between clients and the technical team. This role requires a passion for customer service excellence and a commitment to fostering strong client relationships.

Qualifications and Skills

• Proven track record in sales, preferably in a dental or healthcare setting, demonstrating the ability to exceed targets.
• Exceptional communication skills are required to navigate complex client interactions and maintain customer satisfaction.
• Strong organizational abilities are necessary to manage multiple client accounts and sales engagements effectively.
• Must be adept at building and maintaining professional relationships with an emphasis on trust and integrity.
• Demonstrated proficiency in using CRM software to manage customer information, sales activities, and forecasting.
• Ability to work independently and as part of a dynamic team, adapting to changing priorities and client demands.
• Required to have basic knowledge of dental products and restorative systems to effectively communicate with clients.
• Possess a strong customer-oriented approach with a genuine passion to assist and resolve customer queries promptly.

Roles and Responsibilities

• Engage with potential and existing clients to understand their needs and provide tailored product solutions.
• Coordinate closely with the technical team to ensure timely fulfillment of customer orders and address any issues.
• Track sales activity regularly and report on sales metrics to management, while identifying growth opportunities.
• Manage client accounts efficiently, ensuring accurate documentation and client details are maintained.
• Develop and maintain strong relationships with clients through regular communication and follow-up.
• Provide insights and feedback from clients to enhance product offerings and customer service.
• Negotiate terms and conditions with customers, balancing client satisfaction and company profitability.
• Stay informed about industry trends and competitor activities to maintain a competitive edge in sales strategies.