Company Overview

Illusion Dental Laboratory is a dental laboratory that is committed to delivering high-quality dental restorations with exceptional customer service. We prioritize effective communication, feedback, and relationship-building to ensure customer satisfaction. Our team is skilled in using various restorative systems, including Bruxzir, Lava, Zirconia, Tilite, PFM, All-Ceramic, Implants, we are dedicated to providing dependable and timely results.

Job Overview

3 to 6 years of experience | Full-Time | Malad, Maharashtra, India

Qualifications and Skills

• Minimum of 3 to 6 years of experience in a customer service role Team Handling
• Proven leadership skills, with the ability to inspire and motivate a team
• Exceptional customer service and communication skills
• Strong problem-solving and decision-making abilities
• Experience in training and developing customer service representatives
• Ability to handle and resolve customer complaints and conflicts
• Excellent time management and organizational skills
• Proficiency in using customer service software and CRM systems
• Knowledge of dental restorative systems is a plus
• Bachelor's degree in business administration or a related field is preferred

Roles and Responsibilities

• Oversee the customer service team and ensure that they deliver excellent service to clients
• Handle escalated customer inquiries and complaints, resolving issues in a professional and efficient manner
• Train and onboard new customer service representatives to ensure they are equipped with the necessary skills and knowledge
• Monitor team performance, conduct regular performance reviews, and provide constructive feedback and coaching
• Collaborate with other departments to improve overall customer experience and implement process improvements
• Maintain a high level of product knowledge to effectively address customer inquiries and provide accurate information
• Generate reports on team performance, customer feedback, and key metrics to identify areas for improvement
• Develop and implement customer service policies and procedures to enhance efficiency and consistency
• Lead by example, demonstrating exceptional customer service skills and professionalism at all times
• Handle complex customer issues and conflicts, utilizing effective problem-solving and conflict resolution techniques