Company Overview

Illusion Dental Laboratory is a leading dental laboratory that prioritizes delivering only the highest quality dental restorations with a focus on attentive customer service. We believe in building strong relationships based on communication and feedback. With a team of dedicated professionals and a commitment to using the best restorative systems, we consistently provide dependable results for our clients.

Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Executive. As a Customer Care Executive, you will be responsible for providing excellent customer service and support to our clients. This is a full-time position based in Malad, Maharashtra, India with Illusion Dental Laboratory, a leading dental laboratory with a strong commitment to delivering high-quality dental restorations and exceptional customer service.

Qualifications and Skills

• - Junior: 1 to 3 years of customer service experience
• - Excellent verbal and written communication skills
• - Strong interpersonal and problem-solving abilities
• - Proficient in Microsoft Excel and other customer relationship management (CRM) software
• - Ability to multitask and prioritize in a fast-paced environment
• - Detail-oriented and organized
• - Ability to work independently as well as collaboratively in a team

Roles and Responsibilities

• - Respond to client inquiries and provide information about our dental lab services
• - Manage and resolve customer complaints in a professional and timely manner
• - Maintain accurate records of clients interactions, transactions, and inquiries
• - Collaborate with other team members to ensure clients satisfaction and retention
• - Stay up-to-date on product knowledge and industry trends to better serve customers
• - Provide regular feedback to the management team to improve customer experience
• - Assist with administrative tasks as needed