Company Overview

Illusion Dental Laboratory is committed to providing the highest quality dental restorations with excellent customer service. We pride ourselves in offering technical expertise coupled with personal service and dependable results. Our focus is on communication and feedback to build strong relationships. Based in Mumbai, our team ranges from 51 to 200 employees, utilizing premier restorative systems such as Bruxzir, Lava, Zirconia, and more to ensure top-tier dental solutions.

Job Overview

We are seeking a dedicated Collections Specialist to join our team at Illusion Dental Laboratory, located in Andheri, Mumbai Suburban. This is a full-time, mid-level position requiring 4 to 6 years of experience in collections and financial reconciliation. The successful candidate will play a critical role in managing and securing timely payments from clients while maintaining positive customer relations aligned with our company's values.

Qualifications and Skills

• Minimum of 4 years of experience in debt collection processes, focusing on accounts receivable management.
• Proficient in payment reconciliation techniques to accurately match payments with client accounts.
• Experience in developing and implementing effective collections strategies to meet company financial objectives.
• Strong skills in payment follow-up, ensuring timely communication and resolution of payment issues with clients.
• Ability to perform comprehensive account reconciliation to maintain accurate financial records.
• Proven expertise in payment collection processes while maintaining professionalism and empathy with customers.
• Strong communication and interpersonal skills to foster positive client relationships and address financial queries.
• Demonstrated ability to work collaboratively within a team environment striving for continuous improvement.

Roles and Responsibilities

• Manage and resolve customer billing complaints and address collection calls promptly and professionally.
• Coordinate with clients to follow up on overdue accounts and ensure efficient payment collection.
• Reconcile customer accounts and investigate discrepancies to provide accurate financial statements.
• Develop and execute collection strategies in compliance with company policies and industry best practices.
• Prepare regular reports on account status and collection efforts for management review.
• Maintain an updated and organized record of customer interactions and payments in company’s financial system.
• Collaborate with sales and customer service teams to address any payment-related queries and foster customer loyalty.
• Participate in continuous learning programs to enhance skills in financial reconciliation and collections management.
• Night Shift