Job Title: Inbound Upselling Executive

Location: Gurgaon

Shift: Graveyard (Starts at 1 AM)

Working Days: 5 days with rotational week off

Transport: Both-side cab facility for night shift

Salary: Fixed + Incentives

Key Responsibilities:

• Handle inbound calls and provide exceptional customer service.
• Identify opportunities to upsell relevant services or products.
• Utilize GDS (Galileo) efficiently for booking and upselling travel-related services.
• Meet and exceed upselling targets while ensuring a positive customer experience.
• Maintain accurate records of customer interactions and sales in CRM systems.
• Collaborate with team members and provide feedback to improve sales strategies.
• Adhere to company policies and compliance guidelines.

Requirements:

• Experience in upselling (minimum 1 year preferred).
• Proficiency in GDS (Galileo) is a must.
• Strong communication and persuasion skills.
• Ability to work night shifts and rotational week offs.
• Customer-focused approach with problem-solving skills.
• Prior experience in a BPO/travel industry will be an advantage.

Perks & Benefits:

• Competitive salary with performance-based incentives.
• Both-side cab facility for night shifts.
• Growth opportunities within the organization.
• Training and skill enhancement programs.