·    Desired Skills:

  Basic computer related technical knowledge

·      Impeccable and customer friendly communication both spoken and written

·      Should be fluent in English & Hindi. Knowledge of additional regional languages will be an added advantage

·      Basic knowledge of MS-Office (MS-Word/Excel)

·      As a customer support associate, you will be an ambassador to our customers, own overall relation with assigned customers, which includes: Increasing product adoption, ensuring retention, satisfaction and success in order to sustain the GMV (Gross Merchandise Value) being driven by the field force

·      You will be responsible for smooth and swift on-boarding of the distributor, helping on the integration of the software so that the application/ product works smoothly

·      Providing help to the distributor over phone or email for resolving his day-to-day semi-technical/ non-technical issues related to the Distributor application by issue identification, analysis and by involving Level-2 support as appropriate

·      You will be coordinating with internal teams such as Sales team and technical team as and when required for quick resolution of issues

·      You should be able to see emerging issues and bring back in quick scalable resolution for such issues