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Customer support executive – Operations (Distributor Support)

Pune (Gokhale Nagar)
Full-Time
Junior (1 to 3 years)
2L - 3L (Per Year)
Posted on Jun 08 2022

About the Job

Skills

Urgent Opening For Pharma Company!!

Position : Customer support executive – Operations (Distributor Support)

Education : Any Graduate

Job Location : Pune

Experience: 1 to 3

Salary : 2 to 3 LPA

Roles & Responsibility:

· As a customer support associate, you will be an ambassador to our customers, own overall relation with assigned customers, which includes: Increasing product adoption, ensuring retention, satisfaction and success in order to sustain the GMV (Gross Merchandise Value) being driven by the field force

· You will be responsible for smooth and swift on-boarding of the distributor, helping on the integration of the software so that the application/ product works smoothly

· Providing help to the distributor over phone or email for resolving his day-to-day semi-technical/ non-technical issues related to the Distributor application by issue identification, analysis and by involving Level-2 support as appropriate

· You will be coordinating with internal teams such as Sales team and technical team as and when required for quick resolution of issues

· You should be able to see emerging issues and bring back in quick scalable resolution for such issues

Desired skills:

· Basic computer related technical knowledge

· Impeccable and customer friendly communication both spoken and written

· Should be fluent in English & Hindi. Knowledge of additional regional languages will be an added advantage

· Basic knowledge of MS-Office (MS-Word/Excel)

· Candidate should be flexible with working hours and weekly offs

Job Type: Full-time

Salary: ₹200,000.00 - ₹300,000.00 per year

About the company

Welcome to ikamate hr India pvt. ltd. IKAMATE HR INDIA PVT LTD is one of fastest growing hr service providing company offering best services to clients. We are the experts when it comes to outsourced HR, delivering the flexible, practical employment support that your business needs. We posses allowing you to manage your workforce more effectively. Having an effective and efficient way to manage a ...Show More

Industry

Human Resources Services

Company Size

201-500 Employees

Headquarter

Ahmedabad

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