Company Overview

iEnergizer is a leading Business Process Outsourcing provider offering complete life-cycle customer support services. With a focus on delivering exemplary customer experiences and continuous business improvements, iEnergizer partners with Fortune 500 companies across various industries including Healthcare, Financial Services, Gaming, and more. Based in Bangalore, iEnergizer is dedicated to providing high-quality service and innovative solutions while reducing costs.

Job Overview

We are seeking freshers for the role of Customer Support at iEnergizer, located in Noida. This full-time position requires 0 to 1 year of work experience. The ideal candidate will be responsible for providing support to customers, addressing their concerns, and ensuring an excellent customer service experience.

Qualifications and Skills

• Customer Service (Mandatory skill) – Demonstrated ability to provide excellent customer service and resolve issues effectively.
• Call Handling (Mandatory skill) – Ability to efficiently manage and handle customer inquiries and calls in a professional manner.
• Customer Support (Mandatory skill) – Experience or ability in managing customer support tasks to ensure customer satisfaction.
• Problem Solving – Strong problem-solving skills to identify and resolve customer issues promptly and accurately.
• Communication Skills – Excellent verbal and written communication skills to convey information clearly to customers.
• Active Listening – Proficient in active listening techniques to understand customer needs and respond appropriately.
• Voice Support – Ability to provide voice support efficiently, ensuring a smooth and helpful interaction with customers.
• Flexibility – Willingness to adapt to changing work environments and handle diverse customer interactions with ease.

Roles and Responsibilities

• Respond to customer inquiries via phone or other communication channels in a timely and professional manner.
• Provide accurate information and assistance to customers, ensuring all issues and concerns are addressed effectively.
• Log customer interactions and maintain concise records of inquiries, complaints, and feedback.
• Collaborate with team members and other departments to resolve complex issues and improve customer satisfaction.
• Identify and escalate unresolved issues to the appropriate department or personnel for further action.
• Continuously enhance knowledge of company products and services to provide updated information to customers.
• Follow up on customer interactions to ensure their issues are resolved and satisfaction is achieved.
• Maintain a customer-focused approach in all interactions, displaying patience, empathy, and professionalism.