Company Overview

iEnergizer is a leading Business Process Outsourcing provider, dedicated to delivering exemplary customer management solutions. We support clients, including Fortune 500 companies, across various industries by offering life-cycle customer support services. iEnergizer acts as a trusted partner, enhancing clients’ operations through high-quality service, cost efficiency, and an innovative atmosphere focused on customer experience and continuous business improvement. Our headquarters are located in Bangalore, and we operate globally with over 10,001 employees.

Job Overview

iEnergizer is seeking dynamic individuals for the role of Junior Customer Support Executive at our Noida location. This full-time role involves providing outstanding support to clients and handling inquiries efficiently. As a Customer Support Executive, you will be essential in maintaining customer satisfaction and loyalty through exceptional communication and problem resolution.

Qualifications and Skills

• Excellent communication skills, with the ability to convey information clearly and effectively when interacting with customers (Mandatory skill).
• Proficiency in call handling, with experience in managing customer queries and resolving issues promptly (Mandatory skill).
• Demonstrate customer empathy by understanding and addressing the needs and concerns of clients (Mandatory skill).
• Strong focus on customer satisfaction, ensuring that all client interactions result in positive outcomes and enhanced relationships.
• Strong problem-solving skills to assess situations, identify potential solutions, and implement appropriate actions to resolve customer complaints.
• Ability to actively listen to customers, understanding their requests and responding with relevant information and solutions.
• Proficiency in email support, able to craft clear, concise, and professional email responses to customer inquiries and issues.
• Ability to work in a fast-paced environment, managing multiple tasks effectively while maintaining high attention to detail and organization.

Roles and Responsibilities

• Manage incoming customer communications via calls and emails, and respond to inquiries promptly and professionally.
• Identify customer needs and provide accurate solutions, guiding them through the company’s products and services as needed.
• Maintain detailed and accurate records of all customer interactions, ensuring data is well-organized and accessible for future reference.
• Handle complaints in a diplomatic manner, striving to resolve any issues effectively while maintaining strong customer relationships.
• Collaborate with internal teams to ensure consistent and comprehensive support across all touchpoints and channels.
• Contribute to continuous process improvements aimed at enhancing service quality and operational efficiency.
• Ensure compliance with company policies and procedures in all interactions with customers.
• Participate in team meetings and training sessions to enhance personal skills and contribute to team success.