Company Overview

iEnergizer is a leading business process outsourcing provider dedicated to delivering high-performance customer management solutions. With over 10,001 employees and headquartered in Bangalore, we offer scalable client-centric solutions to Fortune 500 companies across diverse industries. We pride ourselves on being a trusted partner that acts as an extension of our clients' operations, offering exemplary customer experiences and continuous improvement in business impacts.

Job Overview

We are seeking a dedicated and enthusiastic Customer Care Executive to join our team in Noida. This is a full-time, junior-level position, ideal for candidates with 1 to 3 years of work experience in a similar role. The successful candidate will engage with our valued customers, providing top-notch service through various communication channels to ensure customer satisfaction and retention.

Qualifications and Skills

• Proficient in customer service with prior experience of 1-3 years in a similar role.
• Skilled in call handling and able to manage high-volume calls efficiently (Mandatory skill).
• Ability to provide effective chat support to enhance customer satisfaction (Mandatory skill).
• Proven expertise in managing issue resolutions with a results-oriented approach.
• Excellent verbal communication skills to convey information clearly and effectively.
• Familiarity with ticketing systems to track, prioritize, and close customer queries efficiently.
• Adept in writing concise and professional email support responses for issue resolution.
• Ability to manage multiple tasks effectively in a fast-paced environment while maintaining attention to detail.

Roles and Responsibilities

• Provide exceptional customer service through phone, chat, and email, ensuring customer satisfaction at all touchpoints.
• Handle inbound customer queries and complaints effectively and efficiently, maintaining a professional demeanor.
• Assist customers with product and service inquiries and manage customer accounts as needed.
• Use problem-solving skills to resolve customer issues promptly and ensure escalation when necessary.
• Maintain accurate records of customer interactions, transactions, comments, and complaints using designated systems.
• Work collaboratively with team members to achieve individual and group performance goals.
• Contribute to team effort by accomplishing related results as needed.
• Continuously seek to improve service delivery by staying updated on product knowledge and customer service practices.