Company Overview

iEnergizer is a leading Business Process Outsourcing provider of customer management solutions dedicated to delivering performance and advocating client brands. With expertise across multiple industry verticals including Healthcare, Financial Services, and Gaming, iEnergizer partners with Fortune 500 companies, offering lifecycle customer support services. The company focuses on creating exemplary customer experiences and continuous business improvements, with headquarters in Bangalore and a strong workforce of over 10,001 employees.

Job Overview

We are looking for a Customer Support Executive for a junior-level position. This is a full-time role located in Noida. As a Customer Support Executive at iEnergizer, you will be responsible for delivering exceptional customer support and managing queries via different communication channels. You will act as a liaison, provide information, and assist in resolving issues with empathy and effectiveness.

Qualifications and Skills

• Proficiency in call handling, exhibiting patience and ensuring customer satisfaction during each interaction (Mandatory skill).
• Exemplary active listening skills to understand customer concerns accurately and provide appropriate solutions (Mandatory skill).
• Ability to achieve and maintain high customer satisfaction ratings by quickly addressing customer issues (Mandatory skill).
• Strong communication skills, capable of clearly conveying information to customers in both verbal and written forms.
• Problem-solving capabilities with the ability to identify and implement effective solutions for customer issues.
• Experience in managing customer queries through email support and maintaining accurate records of communications.
• Proficiency in live chat support to assist customers with quick responses and effective resolution of queries.
• Capability to work independently and as part of a team, contributing to a collaborative work environment.

Roles and Responsibilities

• Handle inbound and outbound calls with professionalism and dedication to the highest level of customer service.
• Listen actively to customer concerns, understanding the root cause of issues, and providing suitable solutions promptly.
• Maintain customer records by updating account information and documenting communication details.
• Resolve product or service problems by clarifying the customer's complaint, determining the cause, and selecting the best solution.
• Conduct follow-up to ensure that customers are satisfied with resolution and service delivery.
• Collaborate with other departments to solve customer concerns and improve overall service experience.
• Monitor and evaluate customer feedback to help shape future support initiatives and service improvements.
• Strive to meet or exceed customer expectations in every interaction while working under tight deadlines.