Role: Customer Support Executive – US Banking Voice Process

Industry: BPO / International Banking

Type: Full-time

Mode: Work from office

Eligibility:

✅ Education: Undergraduate / Graduate – both can apply

✅ Experience: Minimum 6 months of international voice process experience is mandatory

Key Responsibilities:

• Handle inbound customer queries related to US banking products and services
• Maintain high levels of customer satisfaction through professional and prompt support
• Resolve issues related to transactions, statements, cards, accounts, etc.
• Meet process performance metrics and quality standards

Work Schedule:

• Rotational Night Shifts (US Shift Hours)
• 5 Days Working
• Rotational Week Offs

Skills Required:

• Excellent English communication skills – both verbal and written
• Strong interpersonal and problem-solving skills
• Ability to work in a fast-paced, high-pressure environment
• Flexible with night shifts and rotational offs