Company Overview

iEnergizer is a premier business process outsourcing provider, specializing in customer management solutions that elevate your brand's performance. We support the growth of our partners by offering comprehensive life-cycle customer support services, catering to sectors like healthcare, banking, and gaming. With a commitment to quality and innovation, iEnergizer remains a trusted partner to Fortune 500 companies, anchored in a dynamic and customer-focused environment. Visit us at iEnergizer Website for more information.

Job Overview

This is a full-time, junior-level customer service position located in Noida. As a member of our team, you will play a key role in delivering exceptional service to our clients. The position involves handling customer inquiries, providing support, ensuring high levels of customer satisfaction, and utilizing call center operations effectively to meet business objectives.

Qualifications and Skills

• Proficiency in call center operations to effectively manage customer calls and interactions.
• Strong communication skills to clearly and effectively convey information to customers.
• Experience in managing customer satisfaction (CSAT) to maintain high levels of service quality.
• Solid product knowledge to provide accurate information and resolve customer queries.
• Exceptional customer service skills to enhance customer experience and build loyalty.
• Active listening skills to understand customer issues and provide appropriate solutions.
• Effective verbal communication skills to engage constructively with a diverse clientele.
• Must have a positive attitude to contribute constructively to a team-focused work environment.

Roles and Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide detailed and accurate information to customers to ensure high satisfaction levels.
• Resolve customer complaints by determining the cause of the problem and selecting the best solutions.
• Maintain an updated knowledge of company products and services to assist customers effectively.
• Collaborate with team members to achieve high levels of customer satisfaction and support.
• Track customer interactions, issues, and resolutions accurately in the system.
• Contribute to continuous improvement initiatives to optimize service delivery.
• Adhere to all company policies and procedures while striving to meet personal and team performance goals.