Fresher: Less than 1 year
Posted on Sep 12 2022

About the Job


Customer Support: Handling customer queries on phone/emails/chat (NOT related to sales)

Attend and acknowledge each customer call/mail.

Technical Troubleshooting: Resolving technical issues raised by customers through:

o Remote assistance tools like Teamviewer,Anydesk,Showmypc

o Phone support

o Email/Chat support

Raising trouble tickets

Perform basic level troubleshooting for resolving customer issues.

Help with investigations during escalations.

Assist in resolution of technical/non-technical issues faced by customers. 

Provide timely updates to customers and 100% documentation (RCA) on all the resolutions.

100% adherence to support processes. The list includes:

o Time accounting

o Ticket management

o Review of backlogs owned on a shift basis so as to make them close to zero.

o Review of owned incidents that are completed and need to be closed.

o Follow-up with customers on the solution provided.

o Review customer feedback with a view to improving and enhancing support quality

Replicate, test and resolve incidents that were logged by customers

Administrative work: Simple operations (e.g. Applicaion setup) on backend systems

Execute test cases manually to verify the expected results and fix any bugs found

About the company

I Code Technologies Pvt. Ltd. is a leading global provider of business software, offering best in class products that define the market for high volume, packaged enterprise application. ICT delivers the most comprehensive suite of integrated, compliant software improving core business process, including enterprise resource planning, manufacturing, distribution, service operations, supply chain ...Show More


Computer Software

Company Size

11-50 Employees



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