At CanPe, we are building the next generation intelligent SAAS engine (iCanPe) for debt collections. We seek to disrupt early arrears management and NPA recovery for financial institutions. Our engine is powered by sophisticated AI/ML algorithms and is based on a digital-first compassion-led approach. Lenders across the globe continue to face mounting losses despite enhanced focus on credit management operations. Our rigorous science-based approach enhances collections and recovery while bringing transparency and efficiency to your process. We do so by honoring customer choices and respecting their right to privacy.

Role and Responsibilities- Broadly speaking, you will be responsible for connecting compassionately with borrowers, guiding andadvising them to make their repayments on the CanPe platform.- You shall intelligently use the outcomes of CanPe’s proprietary digital outreach process to maximizecollections across multiple lenders and different DPD buckets.- You will proactively participate in setting expectations for the client’s experience with CanPe’sproducts and solutions, handling and reporting on ongoing borrower account updates and inquiries fromyour clients, and maintaining a high rate of customer satisfaction within your portfolio. In your role, you will:1. Connecting with borrowers through Inbound/Outbound calls in your assigned portfolio and enablingcollections and settlements.2. Negotiate and Advise borrowers on their chosen and alternative payment plans, respond to borrowerinquiries, persuade borrowers diligently to pay due amounts as promised.3. Update the borrower communications and repayment status on CanPe’s platform on a continuousongoing basis.4. Ensure collections dashboards are up to date on the CanPe platform and provide reports to client’scollections teams as required.5. Participate in regular meetings with your client-side partner for issue tracking, policy exceptionsrequired, and continuous feedback on the performance of CanPe’s solutions.6. Recommend strategies/insights for collection processes and procedures that can enhance theperformance of the CanPe platform.7. Collaborate with client’s collections team regarding collection of payments.8. Develop alternative payment plans with help from client’s collections team as needed.9. Gauge borrower’s levels of engagement with the repayment journey and provide feedback to theother teams regarding product and service improvements. Requirements1. Diploma or Graduate in any stream.2. He/she should have 1-4 years related experience in a call centre / credit-card / collections. Experience in a Collections setup would be highly desirable.3. Strong and clear communication, boundless enthusiasm and a positive can-do attitude to customerproblem solving are a must. Your ability (discipline) to conduct work in an organized, self-driven andresponsive manner would be critical as we scale rapidly across multiple customers.4. Strong proficiency in spoken and written English. Spoken Proficiency in South Indian languages ishighly desirable.5. Good computer proficiency, including working in MS-Excel, MS-Word.6. Should travel to Office at Basavangudi Location for work.Interested Candidates please share the updated Resume along with DRA certificate to manjushree.muralidhar@icanpe.com with below mentioned details. Name:Years of experience in to collections:Current Location:Current CTC:Expected CTC:Notice period:Reason for leaving current job:Job Types: Full-time, Regular / PermanentPay: ₹15,000.00 - ₹25,000.00 per monthBenefits:<ul><li>Paid sick time</li><li>Provident Fund</li></ul>Schedule:<ul><li>Day shift</li><li>Morning shift</li></ul>Supplemental pay types:<ul><li>Performance bonus</li></ul>Ability to commute/relocate:<ul><li>Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Higher Secondary(12th Pass) (Preferred)</li></ul>Experience:<ul><li>total work: 1 year (Required)</li></ul>Language:<ul><li>Kannada (Preferred)</li><li>Tamil (Preferred)</li><li>Telugu (Preferred)</li><li>English (Required)</li><li>Hindi (Preferred)</li></ul>License/Certification:<ul><li>DRA certificate (Required)</li></ul>Speak with the employer<a href="https://in.indeed.com/jobs?q=&amp;l=Bangalore%2C+Karnataka&amp;fromage=1&amp;start=10&amp;pp=gQAPAAABibnEWIAAAAACDFaYVgAjAQABCbzTf1D4oH0P5D4_8dbsYz6uxjUczLK0iurZP2UgzDIAAA&amp;vjk=2199133e379ad31b#MosaicProviderCallToApplyFeedback" rel="noopener noreferrer" target="_blank">+91 6362185002</a>

CanPe Solutions India Private Limited