About Us:

we are building the first AI-powered recruitment marketplace for India’s 300 million strong Blue Collar workforce, opening doors to economic opportunities and brighter futures.

Our customers include names like Swiggy, Zomato, Rapido, Zepto, and many more. We leverage cutting-edge technology and AI to recruit for the workforces of some of the most recognized companies in the country.

Our vision is ambitious: to become the go-to platform for blue-collar professionals worldwide, empowering them with not just earning opportunities but also the tools, benefits, and support they need to thrive. We aim to impact over a billion lives worldwide, creating a future where everyone has access to economic prosperity.

What You’ll Be Doing:

• Client Onboarding Support: Collaborate with the sales team to ensure a smooth handover of newly acquired clients, setting the foundation for long-term success.
• Account Growth: Develop strategies to expand the business within existing accounts, focusing on upselling and cross-selling opportunities.
• Client Relationship Management: Build and nurture strong, long-term relationships with clients, conducting regular performance reviews (WBRs and MBRs) to track progress and identify new opportunities.
• Churn Management & Retention: Monitor client satisfaction and proactively address any issues to reduce churn and ensure a high level of client retention.
• Data-Driven Insights: Analyze client data to provide actionable insights, helping clients optimize their use of Vahan’s services and achieve better outcomes.
• Business Expansion: Work closely with clients to explore opportunities for adding new services and offerings that align with their business needs.
• Collaborate Internally: Liaise with product, sales, and operations teams to ensure client needs are met and expectations exceeded.

You’ll Thrive in This Role If You:

• Have 3+ years of experience in account management, customer success, or client-facing roles, ideally within B2B environments.
• Excel at building and maintaining strong client relationships and are skilled in driving business growth within existing accounts.
• Are proactive in identifying client needs and can translate those into actionable strategies to expand services.
• Possess strong communication skills, both verbal and written, and are able to engage effectively with clients at all levels.
• Are comfortable working cross-functionally with teams like product, operations, and sales to ensure seamless service delivery.
• Have a strong sense of ownership and commitment to ensuring client success.