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Customer Support Executive

Hyderabad
Full-Time
Fresher: Less than 1 year
13K - 15K (Per Month)
Posted on Jan 31 2023

About the Job

Skills

Malayalam, Tamil, Kannada and English
Should be good at Communication
Should have knowledge on Insurance

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.


  • Managing a team of representatives offering customer support.
  • Overseeing the customer service process.
  • Resolving customer complaints brought to your attention.
  • Creating policies and procedures.
  • Planning the training and standardization of service delivery.
  • Selecting and hiring new staff.
  • Monitoring the work of individual representatives and of the team.
  • Conducting quality assurance surveys with customers and providing feedback to the staff.
  • Possessing excellent product knowledge to enhance customer support.
  • Maintaining a pleasant working environment for your team.
  • A bachelor’s degree in administration or a related field.
  • A minimum of 3 years experience.
  • Excellent interpersonal and written and oral communication skills.
  • Ability to lead a team.
  • Knowledge of CRM systems.
  • Computer skills.
  • Knowledge of mediation and conflict resolution techniques is preferable.

About the company

A leading customer engagement and customer lifecycle firm.We transform the way customers experience your brand. From identifying prospective customers, nurturing existing ones to upselling and cross selling your products, we take care of your customer's complete life cycle. Our solutions are designed to suit your service requirements in the most cost effective way and to completely take the load o ...Show More

Industry

Outsourcing/Offshoring

Company Size

5001-10000 Employees

Headquarter

Hyderabad

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