Hotel Polo Towers (Shillong) is a hospitality group of Hotels and Resorts, company based out of Polo, Shillong, Meghalaya, India.

<ul><li>Coordinate daily Front of the House and Back of the House restaurant operations</li><li>Deliver superior service and maximize customer satisfaction</li><li>Respond efficiently and accurately to customer complaints</li><li>Regularly review product quality and research new vendors</li><li>Organize and supervise shifts</li><li>Appraise staff performance and provide feedback to improve productivity</li><li>Estimate future needs for goods, kitchen utensils and cleaning products</li><li>Ensure compliance with sanitation and safety regulations</li><li>Manage restaurant’s good image and suggest ways to improve it</li><li>Control operational costs and identify measures to cut waste</li><li>Create detailed reports on weekly, monthly and annual revenues and expenses</li><li>Promote the brand in the local community through word-of-mouth and restaurant events</li><li>Recommend ways to reach a broader audience (e.g. discounts and social media ads)</li><li>Train new and current employees on proper customer service practices</li><li>Implement policies and protocols that will maintain future restaurant operations</li></ul>

<ul><li>Manage information technology and computer systems</li><li>Plan, organize, control and evaluate IT and electronic data operations</li><li>Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance</li><li>Design, develop, implement and coordinate systems, policies and procedures</li><li>Ensure security of data, network access and backup system</li><li>Act in alignment with user needs and system functionality to contribute to organizational policy</li><li>Identify problematic areas and implement strategic solutions in time</li><li>Audit systems and assess their outcomes</li><li>Preserve assets, information security and control structures</li><li>Handle annual budget and ensure cost effectiveness</li></ul>

Preference: F&amp;B, Hotel, Resort Background As the Operations Manager of Hotel Polo Towers, Agartala, you will play a crucial role in ensuring the smooth and efficient day-to-day operations of all hotel departments. You will be responsible for overseeing and coordinating various activities to maintain high standards of service, guest satisfaction, and operational excellence. Key Responsibilities: Team Leadership and Management-Lead, inspire and manage a diverse team of department heads and staff. Foster a positive and collaborative working environment. Conduct regular performance evaluations and provide constructive feedback. Develop and implement training programs to enhance staff skills and performance. Guest Satisfaction-Ensure exceptional guest experiences by maintaining high service standards. Address and resolve guest concerns and complaints promptly. Operational Efficiency: Oversee the day-to-day operations of all hotel departments, including front office, housekeeping, food and beverage, spa, and other relevant areas. Monitor and analyze key performance indicators to identify areas for improvement. Quality Control: Implement and maintain quality control measures to ensure compliance with brand standards and regulations. Collaborate with vendors and suppliers to ensure the procurement of high-quality goods and services.

<ul><li>Research and develop designs and products</li><li>Determine the need for training and talent development</li><li>Hire contractors and build teams</li><li>Ensure products have the support of upper management</li><li>Provide clear and concise instructions to engineering teams</li><li>Lead research and development projects that produce new designs, products, and processes.&nbsp;</li><li>Check their team’s work for technical accuracy</li><li>Coordinate work with other managers and staff</li></ul>

<ol><li>Monitor stock levels and identify purchasing needs</li><li>Research potential vendors</li><li>Track orders and ensure timely delivery</li><li>Update internal databases with order details (dates, vendors, quantities, discounts)</li><li>Conduct market research to identify pricing trends</li><li>Evaluate offers from vendors and negotiate better prices</li><li>Prepare cost analyses</li><li>Maintain updated records of invoices and contracts</li><li>Follow up with suppliers, as needed, to confirm or change orders</li></ol>