HOPS Healthcare is an IT product company in the healthcare domain. We are almost decade-old IT product organization 

We are flourishing, Open & Flexi culture organization with the youthful team. 

We are a group of young enthusiasts who are passionate about building the best line of products in healthcare diagnostics. Our product is LIMS & CRM used for Pathology Labs & Hospitals. 

Responsibilities: 

• Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction 
• Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team 
• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings 
• Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them 
• Review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals 
• Collaborate, problem-solve, and/or strategize upcoming client meetings with team members 
• Prepare necessary documentation or visuals for the client to demonstrate the performance of campaigns; Size trends in NPS scores to identify areas of improvement 
• Work with the sales and marketing team to drill customer references and develop case studies 

Requirements: 

• 5+ years of experience in communications, marketing, sales, account management, or customer success 
• Strong verbal and written communication, strategic planning, and project management skills 
• Analytical and process-oriented mindset 
• Comfortable working across multiple departments in a deadline-driven environment 
• Active team player, self-starter, and multitasker who can quickly adjust priorities 
• Readiness to travel to client location as and when required