The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience. 

JOB ROLES :

• Supervising day-to-day operations in the customer service department.
• Responding to customer service issues in a timely manner.
• Oversees Our Customer Care Team
• Manage and Train Customer Care Executives
• Developing customer satisfaction goals and coordinating with the team to meet day to day deadlines.
• Implementing an effective customer loyalty program.
• Creating effective customer service procedures, policies, and standards.
• Maintaining accurate records and documenting all customer service activities and discussions.
• Assessing service statistics and preparing detailed reports on your findings. 

Qualifications

• Bachelor's degree or equivalent experience
• 3+ years' of customer service
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)