Telecaller Executive, Team Lead and Trainer

Location: Bhubaneswar, Odisha

Company: Real Estate Industry

Employment Type: Full-Time

Telecaller Executive (English, Hindi and Odia)

Experience- 2-3 years

Salary: Up to 20k

Work Responsibilities:

• Makes outbound calls to raw/database leads. 
• Introduces the project, gauges interest, qualifies on budget-timeline-intent, and books site visits or RM callbacks. 
• Handles basic objections using scripts. Updates CRM after every call. 
• Language-segmented: Odia callers for local leads, Hindi for migrant/investor leads, and English/bilingual for NRI and premium inquiries. 

Telecaller Team Leader:

Experience- 4 years

Salary: Up to 30k

Work Responsibilities:

• Supervises the telecalling team's daily calling activity. 
• Sets daily targets, monitors call quality via call recordings, and conducts coaching sessions. 
• Maintains the calling roster and lead allocation. 
• Reports conversion metrics (connected calls, qualified leads, and site visit commitments) to the sales manager. 
• Handles script adherence and escalates hot leads to RMs.

Telecaller Trainer:

Experience- 10 years

Salary: Up to 50k

Work Responsibilities:

• Conducts structured onboarding training for all sales-facing roles—RMs 
• Telecallers, 
• Telecalling team lead and site visit coordinators. 
• Delivers role-specific modules covering product knowledge, sales process, objection handling, site visit etiquette, and luxury client behavior. 
• Runs role-play sessions, mock calls, and live assessments. 
• Provides individual feedback reports for each team member. 
• Ensures the full team is sales-ready before go-live.