The Deputy / Assistant Manager – HR Training & Development & Operations will play a dual role in driving employee learning and managing core HR processes. The position involves designing, implementing, and tracking learning initiatives that enhance competency, compliance, and patient care standards, while also contributing to HR operations and employee engagement. The role requires collaboration across clinical and non-clinical teams to support a culture of continuous development of the Hospital.

Key Responsibilities:

Conduct training needs analysis across clinical and non-clinical departments

Plan and execute induction, soft skills, patient care, compliance, and job-specific training programs

Coordinate with internal trainers and external facilitators for training delivery

Maintain and update training records, attendance, and feedback (via LMS or manually)

Ensure adherence to statutory and accreditation-related training requirements (e.g., NABH, POSH, Fire Safety)

Evaluate training effectiveness and implement improvements

Drive communication around training calendars, employee learning opportunities, and internal campaigns

Support HR operations as needed – including employee engagement, HR reporting, and audits

Contribute to leadership development and staff retention initiatives

Key Skills & Competencies:

Strong facilitation, coordination, and interpersonal communication skills

Familiarity with hospital processes, HR policies, and compliance protocols

Ability to manage multiple training projects and operational HR responsibilities independently

Proficiency in MS Office (Excel, PowerPoint, Word); basic knowledge of LMS or digital learning tools

Qualifications:

Graduate in Human Resources, Psychology, or a related field

MBA in HR or PG Diploma in Training & Development / L&D (preferred)

Certifications in training, facilitation, or instructional design (desirable)