"Google cloud contact center AI","CCAI"
"Google cloud contact center AI","CCAI"
31
Applications
Bangalore
Contract-To-Hire
Senior: 7 to 10 years
Posted on Dec 13 2023
Not Accepting Applications
About the Job
Skills
CCAI
"Google cloud contact center AI
Contact center AI
Dialog flow
Internet Protocol Suite (TCP/IP)
CC-AI
- Work experience in Google CCAI products, Google Dialog Flow framework, Virtual Agents, Insights.
- Develop an in-depth understanding of Google Cloud’s CCAI products or solutions and underlying architectures by troubleshooting, reproducing, determining the root cause for customer issues.
- Act as consultant and subject matter expert for internal stakeholders in engineering, sales, customer organizations to resolve technical deployment obstacles and improve Google Cloud.
- Understanding of TCP IP concepts, Unix Linux basic administration and commands and client server protocols. Familiarity with APIs and how they are used. For e.g. the Speech to Text Vision APIs.
- Work with CCAI customers on their production deployments of a new Google Cloud SaaS offering.
- Manage issues of Google Cloud customers through effective diagnosis, resolution, documentation or implementation of investigation tools.
- Be part of a team of engineers or consultants that globally ensure 24 hour customer support. This will include occasional non-standard work hours or shifts, and or weekend work. Understand customer issues, advocate for their needs with internal product and engineering teams, to find ways to improve the product, and drive production changes.
- Good Analytical and problem solving skill
- Good communication and interpersonal skills.
- Fluent written and spoken English.
About the company
We have over years experience of in job consultancy in the field of Financial,
Marketing & Solutions expertise our goal is to give the best job solutions to the people
We have over years experience of in job consultancy in the field of Financial,
Marketing & Solutions expertise our goal is to give the best job solutions to the people
Industry
IT Consulting
Company Size
51-200 Employees
Headquarter
Jaipur