Croma is looking to hire Customer Service Specialists with the below competencies.

​ ​​ ​ ​Customer Service orientation, Willingness and ability to continuously learn and improve product knowledge, Process Orientation, Proactiveness, Good Communication Skills (preferably English and local language), pleasant personality

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Roles & Responsibilities

Sales:

·       Ensure 100% sales process implementation and compliance

·       Meet daily sales and conversion targets and improve performance on all KPIs (including OL, Edge Profit Pool and Accessory Sales)

Customer Service:

·       Ensure all customers are attended to appropriately and timely resolution of customer escalations

·       Daily follow up on complaints with the concerned stakeholders to ensure timely resolution as per predefined SLA & TAT

·       Improve overall customer experience (VOC, Customer NPS, Mystery Audit Score) and take

            corrective actions based on customer feedback

Continuous Learning:

·       Keeping updated on product knowledge, promotions and processes

·       Attending trainings and taking

Process:

·       Ensure compliance of all SOPs relating to Sales and Service within the category