Company Overview

HireBloc Ventures Pvt Ltd is a leading Recruitment Agency in the Staffing & Recruiting industry. With a team of 11-50 employees, we are dedicated to connecting top talent with great companies. Visit our website at https://hirebloc.in/ to learn more about us and our services.

Job Overview

We are hiring a Customer Service Representative to provide exceptional service to our clients. This is a full-time remote position, with the job location being Delhi, Delhi, India. The ideal candidate will have less than 1 year of experience, as we are open to hiring freshers. The salary range for this position will be based on industry standards.

Qualifications and Skills

• - Strong communication and interpersonal skills
• - Ability to effectively manage customer inquiries and complaints
• - Good problem-solving skills
• - Strong attention to detail
• - Proficient in written and spoken English
• - Tech-savvy and comfortable with computer systems
• - Previous experience in customer service is a plus
• - Familiarity with chat support and etiquette
• - Efficient data entry skills

Roles and Responsibilities

• - Handle customer inquiries and provide appropriate solutions
• - Maintain a high level of professionalism and empathy when assisting customers
• - Respond to customer queries promptly and effectively
• - Identify and escalate priority issues to the relevant departments
• - Keep accurate records of customer interactions and transactions
• - Provide product and service information to customers
• - Stay up-to-date with company policies and procedures
• - Collaborate with team members to ensure customer satisfaction
• - Follow communication procedures, guidelines, and policies
• - Contribute to the overall improvement of customer support
• - Provide excellent chat support for customers
• - Assist with data entry tasks