Company Overview

HireBloc Ventures Pvt Ltd is a Recruitment Agency specializing in providing staffing solutions to various industries. With 11-50 employees, we are committed to helping companies find the right talent and candidates find their dream jobs. Visit our website at https://hirebloc.in/ to learn more about us.

Job Overview

We are seeking a Customer Care Executive to join our team at HireBloc Ventures Pvt Ltd, a leading Recruitment Agency in the Staffing and Recruiting industry. As a Customer Care Executive, you will be responsible for providing excellent customer service and support to our clients and candidates. This is a full-time position based in Gurgaon, Haryana, India, and is suitable for candidates with less than 1 year of experience.

Qualifications and Skills

• Excellent verbal and written communication skills in English
• Strong problem-solving and decision-making abilities
• Ability to empathize with clients and candidates, demonstrating a customer-centric approach
• Exceptional organizational and time management skills
• Proficient in using customer relationship management (CRM) software
• Attention to detail and ability to work in a fast-paced environment
• Ability to work independently and collaborate effectively in a team
• Familiarity with the Staffing and Recruiting industry is a plus

Roles and Responsibilities

• Act as the primary point of contact for clients and candidates, resolving inquiries and providing assistance in a timely and professional manner
• Manage and prioritize multiple customer inquiries via phone, email, and chat platforms
• Maintain accurate and up-to-date client and candidate records, ensuring confidentiality and data integrity
• Collaborate with colleagues and cross-functional teams to address and escalate complex customer issues
• Proactively identify opportunities to improve customer satisfaction and contribute ideas to optimize processes
• Stay up-to-date with industry trends and best practices to enhance customer care strategies
• Assist in administrative tasks such as scheduling appointments, updating databases, and preparing reports