Company Overview

Hinduja Tech, a part of the global business conglomerate Hinduja Group, delivers innovative product and digital engineering solutions with a specialization in disruptive mobility segments, focusing on electric and autonomous space. With a pioneering approach in automotive product co-development, Hinduja Tech offers comprehensive services from concept through SOP for ICE and EV vehicles. Based in Chennai, the company serves over 100 clients globally and excels in SAP/ERP and enterprise mobility services.

Job Overview

The SAP CRM Functional position at Hinduja Tech is a mid-level role based in Chennai. The candidate will be responsible for implementing and managing SAP CRM solutions to enhance customer relationship management processes. This role requires a strong understanding of various SAP platforms, with significant involvement in projects catering to the automotive sector. The candidate should be familiar with digital transformation and enterprise solutions in the context of an engineering services organization.

Qualifications and Skills

• Proven experience with SAP S/4HANA to design, implement, and enhance business processes for seamless integration and automation within the organization.
• Proficiency in ABAP Programming to effectively troubleshoot, modify, and develop SAP applications enhancing CRM functionalities.
• Familiarity with SAP Cloud for Customer (C4C) for managing customer engagements and creating a unified customer experience across multiple touchpoints.
• Experience with SAP Fiori to deliver innovative user experiences through intuitive and responsive applications for enhanced CRM operations.
• Extensive knowledge of Customer Relationship Management (CRM) tools and applications to foster strong customer connections and improve customer satisfaction.
• Understanding of SAP Hybris to implement commerce solutions allowing seamless online and Omni-channel experiences aligned with customer needs.
• Competence in SAP BW/4HANA to manage data warehousing needs, enabling sophisticated reporting and data analysis for informed decision-making.
• Ability to analyze and optimize Business Process Integration ensuring cohesive operation across diverse business functions enhancing productivity.
• Certified in SAP CRM Version 7.0, focusing on Web UI concepts and base customization.

Roles and Responsibilities

• Implement and manage SAP CRM solutions to streamline customer interactions and improve overall business processes.
• Collaborate with cross-functional teams to gather requirements and deliver SAP projects successfully while adhering to timelines and budget constraints.
• Conduct detailed analysis and design of client-specific CRM strategies and solutions, enhancing customer engagement and loyalty.
• Provide ongoing support and training to end-users, ensuring efficient use and understanding of SAP CRM systems.
• Monitor and refine existing CRM systems to ensure efficiency, performance, and scalability in line with business requirements.
• Facilitate workshops and training sessions to improve user understanding and capability in utilizing SAP CRM functionalities.
• Stay updated with the latest SAP technologies, recommending enhancements for current systems to support business growth and efficiency.
• Ensure compliance with industry standards and practices while implementing CRM solutions to maintain data integrity and security.