Job Description

• Addition of new Clients and retention of existing clients.
• Make reports on Excel, work on portals, Google sheets.
• Take orders and make Invoice of finalized ones.
• Attend calls & revert to E-mails professionally to provide information about products and services, obtain details of Customer complaints.
• Identify the problem in depth and follow up to ensure that appropriate actions were taken on customers' requests.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, comments, as well as actions taken.
• Refer unresolved customer grievances or special requests to designated authority for further investigation.

Skills Required

• Excellent in verbal & written communication.
• Hands on experience of MS Office & portals.
• Must be good in negotiation

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