Company Overview

Hemocean Outsourcing, headquartered in Jabalpur, Madhya Pradesh, is a dynamic player in the Staffing & Recruiting industry. With a team of 2-10 dedicated employees, the company specializes in providing comprehensive training and placement services across a wide range of roles. Known for its capability to handle positions from entry-level to executive roles, Hemocean Outsourcing works tirelessly throughout the year to connect talented graduates with leading companies. For more information, visit hemocean.com.

Job Overview

We are seeking a dedicated Guest Relations Executive to join our team in Jabalpur. As a Junior-level position, the role requires a full-time commitment with 1 to 3 years of relevant experience. You will be a key player in maintaining high standards of guest satisfaction and enhancing the overall guest experience. Your role is crucial in ensuring smooth communication and problem resolution to uphold our premium service reputation.

Qualifications and Skills

• Minimum of 1 year of experience in a guest relations or hospitality role, with a strong understanding of service dynamics.
• Proficient in Multilingual Communication to effectively engage with a diverse set of guests and cultivate inclusive guest relationships.
• Complaint Resolution (Mandatory skill) with the ability to handle challenging situations calmly and professionally.
• Expertise in Event Coordination, including planning, organizing, and overseeing guest activities for enhancing their experiences.
• Guest Relations Executive (Mandatory skill) with a focus on personalizing interactions to address guests' specific needs and preferences.
• Strong Upselling Techniques to promote and sell additional services, enhancing revenue and guest experience.
• Experience working within a restaurant setting (Mandatory skill), understanding the nuances of dining services and guest interactions.
• Proficient in Social Media Engagement to actively manage and interact with guests on various platforms, increasing brand loyalty.
• Capable of efficient Data Entry and Management, ensuring all guest details are accurately maintained and updated.

Roles and Responsibilities

• Welcome and assist guests with a high level of professionalism, ensuring their comfort and satisfaction from arrival to departure.
• Address and resolve guest complaints promptly and effectively, maintaining high satisfaction levels for our service standards.
• Coordinate between guests and various departments to meet specific requests and anticipate future needs efficiently.
• Organize and facilitate special events and engagements, ensuring seamless operations and memorable guest experiences.
• Employ upselling techniques to promote additional services or products within the establishment.
• Engage actively with guests on social media platforms, fostering an interactive community and extending customer service outreach.
• Maintain accurate records of guest interactions and transactions, ensuring all information is readily accessible and systematically documented.
• Collaborate with team members to enhance the overall guest experience, continuously seeking feedback and improvements in service delivery.