Company Overview

Hemocean Outsourcing operates in the Staffing & Recruiting industry, coordinating effectively between graduates and companies. With a team of 2-10 diligent employees, Hemocean provides comprehensive training and placement services from entry to top-level positions year-round. The company is headquartered in Jabalpur, Madhya Pradesh, and is committed to delivering exceptional service to its clients.

Job Overview

Hemocean Outsourcing is seeking a dynamic Account Manager to join our Jabalpur team on a full-time basis. The ideal candidate will have up to 6 years of experience and will be responsible for managing key accounts and ensuring client satisfaction. The role requires a mid-level professional who is adept at handling multiple communication channels and proficient in project management tools.

Qualifications and Skills

• Demonstrated experience in key account management, account manager, or account executive roles (Mandatory skill).
• Proficiency in Salesforce for managing client relationships and tracking sales activities.
• Strong multichannel communication skills to engage with clients via email, phone, and direct meetings.
• Experience using project management tools to track team activities, deadlines, and deliverables.
• Ability to work collaboratively in a team environment and contribute to group efforts.
• Excellent analytical skills to understand client needs and present suitable proposals.
• Strong problem-solving abilities to address client concerns and deliver satisfactory solutions.
• Must be detail-oriented and able to manage time effectively in handling multiple accounts and tasks.

Roles and Responsibilities

• Manage and develop relationships with key accounts to achieve long-term client satisfaction and retention.
• Act as the primary point of contact for assigned clients, ensuring their needs and expectations are met.
• Collaborate with cross-functional teams to drive new initiatives that improve client experiences.
• Monitor client account performance and develop strategies to optimize account growth and profitability.
• Prepare regular reports on account activities, sales forecasts, and performance metrics.
• Negotiate contracts and agreements to secure new deals with clients.
• Proactively identify opportunities to upsell or cross-sell company services to existing clients.
• Ensure all client interactions are documented and updated in CRM systems for future reference.