As a Dispatch Supervisor, you will play a pivotal role in managing the dispatch operations of our company. You will be responsible for assigning delivery routes, coordinating with drivers, monitoring delivery progress, and resolving any issues that may arise. Additionally, you will be involved in optimizing delivery schedules and implementing strategies to improve efficiency and customer satisfaction.

Responsibilities

• Manage and oversee the day-to-day activities of the dispatch department
• Assign delivery routes and schedules to drivers
• Coordinate with drivers to ensure timely pick-up and delivery of goods
• Monitor delivery progress and address any delays or issues that arise
• Collaborate with other departments, such as logistics and customer service, to optimize delivery processes
• Develop and implement strategies to improve dispatch operations and customer satisfaction
• Maintain accurate records of deliveries, including proof of delivery documents
• Ensure compliance with company policies and regulations related to dispatch operations
• Supervise and support a team of dispatchers, providing guidance and training as needed
• Conduct regular performance evaluations and provide feedback to team members

Qualifications

• Previous experience in a dispatch supervisor or similar role
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize tasks in a fast-paced environment
• Attention to detail and problem-solving abilities
• Knowledge of logistics and supply chain processes
• Proficiency in using dispatch management software
• Familiarity with relevant regulations and compliance standards

Skills

• Leadership
• Communication
• Problem-solving
• Multitasking
• Attention to detail
• Logistics
• Supply chain management
• Dispatch management software
• Regulatory compliance