About the Role :

• Handle Customer Inquiries Via Email And Chat, Giving Prompt Answers To Customer Questions.
• Provide Knowledgeable Help To Customers And Go The Extra Mile In Providing The Correct Details To Customer Queries.
• Adhere To Service Level Agreement (SLA) Deadlines In Resolving Customer Complaints Quickly And Effectively.
• Collaborate With Internal Stakeholders Such As The Product And Payments Team For Faster Resolutions.
• Identify And Escalate Customer Requests To Managers When There’s A Complex Issue.
• Excellent Written And Verbal Communication Skills (English).
• Good Documentation Skills. Knowledge In Microsoft Excel/Word
• Sound Problem-Solving Skills To Find The Root Cause Of Customer Issues.
• Hands-On Experience With CRM Software Is A Plus
• Knowledge In Multiple Languages Is Advantages (Hindi is Mandatory)

Job Type: Full-time

Pay: ₹18,500.00 - ₹23,500.00 per month

Benefits:

• Commuter assistance
• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift

Ability to commute/relocate:

• Bengaluru Urban, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• Customer service (Required)
• Customer support (Required)
• 1 years (Required)

Language:

• Hindi (Required)
• English (Required)

Shift availability:

• Day Shift (Required)

Speak with the employer

+91 8618075438

Expected Start Date: 01/05/2023