Job Overview: We are looking for a Technical Support Executive to join our team and provide voice-based support for Acer customers. The role involves troubleshooting technical issues, diagnosing system errors, and assisting customers with hardware/software-related problems over the phone. The ideal candidate should have basic desktop knowledge, troubleshooting skills, and a customer-centric approach. 

Key Responsibilities:

• Handle inbound calls from Acer customers regarding technical support queries.

• Diagnose and troubleshoot hardware and software issues related to desktops and laptops.

• Assist customers with error identification, Windows updates, and system reboots.

• Provide step-by-step instructions for resolving technical issues.

• Maintain accurate records of customer interactions and solutions provided.

• Escalate unresolved issues to the appropriate technical team for further support.

• Ensure high customer satisfaction by delivering prompt and effective support 

Required Skills & Qualifications:

✔ Basic knowledge of desktops, Windows OS, and troubleshooting techniques.

✔ Ability to diagnose, analyze, and resolve technical issues efficiently.

✔ Strong problem-solving skills and ability to guide users through solutions.

✔ Fluent in English (Versant Level 4) and Hindi for effective communication.

✔ Good listening skills to understand customer issues clearly.

✔ Ability to handle pressure in a fast-paced environment and provide timely resolutions