• Co-ordinate with the clinical team and give suitable solutions for the customer; 
• Advise customers regarding our services and convince them about our strengths;
• Planning customer relations management strategies designed to attract and retain customers while expanding the brand’s reach and boosting consumer loyalty; 
• Act as point of contact for complaints and escalate issues as appropriate;
• Resolve customer complaints quickly and effectively; 
• Collaborate with internal teams to address customer needs; 
• Team working and leadership skills; create new strategies and stay on top of the administration side of things; 
• The ability to meet tight deadlines and outstanding time management skills; 
• Achieve sales and revenue targets and work diligently to achieve them; 
• Participation in all Promotional Activities; 
• Implementing strategies to test the various forms of marketing developed by the team; 
• Top-quality analytical skills involve gathering and analyzing data to help you understand your customer base and coming up with suggestions for improving the existing strategy. 
• Making sure the customer database is correctly segmented for targeted marketing activities;
• Creating emails and other content as part of a wider marketing campaign;
• Help sales team up-sell or cross-sell services and products; 
• Liaising with other Government departments as and when needed; 

Female candidates preferred