Customer Relations Manager

Chennai
Madurai
Full-Time
Mid-Level: 3 to 6 years
30K - 50K (Per Month)
Posted on Feb 18 2025

About the Job

Skills

CRM software (e.g., Salesforce, HubSpot)
Communication and interpersonal skills
Data analytics tools
Customer feedback management
Conflict resolution techniques
Social media engagement tools
Project management software
Customer engagement strategies
  • Co-ordinate with the clinical team and give suitable solutions for the customer; 
  • Advise customers regarding our services and convince them about our strengths;
  • Planning customer relations management strategies designed to attract and retain customers while expanding the brand’s reach and boosting consumer loyalty; 
  • Act as point of contact for complaints and escalate issues as appropriate;
  • Resolve customer complaints quickly and effectively; 
  • Collaborate with internal teams to address customer needs; 
  • Team working and leadership skills; create new strategies and stay on top of the administration side of things; 
  • The ability to meet tight deadlines and outstanding time management skills; 
  • Achieve sales and revenue targets and work diligently to achieve them; 
  • Participation in all Promotional Activities; 
  • Implementing strategies to test the various forms of marketing developed by the team; 
  • Top-quality analytical skills involve gathering and analyzing data to help you understand your customer base and coming up with suggestions for improving the existing strategy. 
  • Making sure the customer database is correctly segmented for targeted marketing activities;
  • Creating emails and other content as part of a wider marketing campaign;
  • Help sales team up-sell or cross-sell services and products; 
  • Liaising with other Government departments as and when needed; 



Female candidates preferred

About the company

We are the leadrer in hair transplant and hair restoration in Kerala since 2006, we have a dedicated team of doctors and hair specialists with hair transplant clinics in Kochi, Kozhikode, Kottayam, Thrissur, Trivandrum, Manjeri, Kannur, Coimbatore (Kovai) and Bangalore.

Industry

Hospital & Health Care

Company Size

51-200 Employees

Headquarter

Cochin

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