About us GRG India is a leading provider of end-to-end loyalty management services in India. Our business provides solutions to engage, motivate and Reward people. We offer a mix of both SAAS products and bespoke solutions to help our clients engage and incentivize their employees, customers, and channel partners. Our clients include some of India’s top brands across BFSI, FMCG,

About us GRG India is a leading provider of end-to-end loyalty management services in India. Our business provides solutions to engage, motivate and Reward people.We offer a mix of both SAAS products and bespoke solutions to help our clients engage and incentivize their employees, customers, and channel partners.Our clients include some of India’

GRI is recognised as a leader in the business of employee, channel and customer engagement solutions. We help organisations reach their business goals by creating loyal customers, engaging their employees, and incentivising their channel partners. For over a decade, with innovative solutions, top quality brands and best in class service, we have helped some of the biggest and the best known organisations maximise sales, productivity and loyalty. Specialties:Reward & Recognition, Employee Engagement, Customer Engagement, Channel Loyalty Programs, Rewards, Promotions and Incentives.

About us GRG India is a leading provider of end-to-end loyalty management services in India. Our business provides solutions to engage, motivate and Reward people.We offer a mix of both SAAS products and bespoke solutions to help our clients engage and incentivize their employees, customers, and channel partners.Our clients include some of India’s top brands across BFSI, FMCG, Construction, IT, Agro Chemicals, and Automotive industries. Some examples of our products  Buzzz – A comprehensive Reward and social recognition product for employee engagement that helps drive performance and innovation at the workplace. It is designed to empower business, from accelerating employee engagement to helping appreciate good work and motivating employees to deliver on business objectives. My Incentives – Gamified incentive platform to drive performance for sales teams and channel partners. My Supercheques - Dynamic and scalable Reward platform designed to incentivize and recognize in real-time by issuing digital e-codes.This can be used for promotions and as a quick and easy Reward for Employees and Channel as well.Employees can turn their e-codes into digital or physical gift card Rewards. Job DescriptionHybrid 2+ Years of Software Development experience with relevant technologiesMinimum 2 year experience in either CI (codeigniter) or Laravel and PHP We are looking for a PHP developer responsible for the development and maintenance in our suite of SAAS based software products. You will be working alongside other engineers and developers working on different layers of the infrastructure.Therefore, commitment to collaborative problem solving, sophisticated design, and creating quality products is essential. You will also be required to act as a module/team lead, thereby guiding junior team members in tasks such as code review, design, task management, etc. Responsibilities  Develop Web/App based solutions in PHP and PHP based frameworks (CodeIgniter/Laravel) having a Service Oriented Architecture (REST/SOAP) Work on integration of 3rd Party libraries as required by the product Lead a group of team members, responsible for end to end development and delivery of a particular module Deployment of applications to servers of different environments Unit-testing code for robustness, including edge cases, usability, and general reliability Ensure the quality of the end product while adhering to quality norms Creating Technical documentation wherever applicable Collaborate with cross-functional teams to define, design, and ship new features Take part in requirement understanding and contribute to solution of the requirement Skills Should have a sound experience in PHP, MVC Frameworks, Code Igniter. Strong grasp in web development open source: CSS, HTML5, PHP, MySQL, JavaScript, jQuery, AJAX &amp; JSON Should have a strong knowledge of MySQL databases and of relational databases Should have experience in code review and leading a team Should have prior experience in deployment and delivery Knowledge of Angular JS, Node JS will be considered as an added advantage Proficient understanding of code versioning tools, such as Git Familiarity with continuous integration

About us GRG India is a SAAS company providing products in incentive and reward management. Our SAAS products help companies engage and incentivize their employees, customers, and channel partners. Our clients include some of India’s top brands across BFSI, FMCG, Construction, IT, Agro Chemicals, and Automotive industries. Our focus SaaS product is My Incentives – a gamified incentive platform designed to drive performance for sales teams and channel partners. The users of My Incentives range from direct sales teams on the company's payroll to indirect sales teams including channel partners, distributors, field sales teams, inside sales teams, retailers, stockists, and gig workers. Our platform offers real-time tracking through gamified campaigns like milestone journeys, races, and target meters, automated incentive calculations, and fast reward disbursal directly on the app. We have 2 SaaS products: <ul><li>My Incentives – This is an end-to-end software to calculate and deliver incentives for enterprises to drive performance for sales teams and channel partners. </li><li>Buzzz – a comprehensive Reward and recognition product for employee engagement that helps drive performance and innovation at the workplace. It is designed to empower business, from accelerating employee engagement to helping appreciate good work and motivating employees to deliver on business objectives. </li></ul> THIS ROLE REPORTS TO This role reports to dual line - Managing Director and Head of finance RESPONSIBILITIES: Hr Operations: <ul><li>Evaluating, rebuilding, implementing HR processes &amp; admin policies </li><li>Define and maintain jd’s, KRA &amp; kpi’s for each position. </li><li>Define and optimize departmental KRA along with department head. </li><li>Maintain all documents pertaining to Employee Lifecycle </li></ul> Talent Management: <ul><li>Planning &amp; execution of performance evaluation </li><li>Identification and delivery of learning &amp; development needs </li><li>Recruitment, induction &amp; retention plan. </li><li>Reduce expenses with 3rd party contractors. </li></ul> Compensation &amp; Benefits: <ul><li>Defining and implementing a uniform salary structure. </li><li>Finalizing other benefits for employees as per industrial standards. </li></ul> Organizational Development Interventions: <ul><li>Conducting regular feedback and engagement surveys </li><li>Proactive approach in driving company behaviors and culture across the organization </li><li>Career progression </li></ul> DESIRED KNOWLEDGE, SKILLS AND EXPERIENCE <ul><li>2+ years’ experience in HR, ideally within a medium sized organization. </li><li>Masters/university degree in appropriate area of studies, e.g. HRM, business management etc. </li><li>Flexible and collaborative approach, with an ability to thrive in ambiguity and enjoy a fast-paced and dynamic environment. </li><li>An empathetic and engaging style. </li><li>Strong communication skills – verbal and written. </li><li>A well-organized, process orientated and positive approach.</li></ul>

About us GRG India is a leading provider of end-to-end loyalty management services in India. We help large and mid-size companies acquire, engage, retain and influence their customers, employees and channel partners. Our clients include some of India’s top brands across BFSI, FMCG, Construction, IT, Agro Chemicals, and Automotive industries. Following are examples of what we do: ● Design a mechanic loyalty program for a large auto ancillary company, wherein the mechanic gets incentivized every time he influences the vehicle owner to buy original OEM spare parts● Send promotional offers to customers of large banks to make them use specific banking channels (e.g. Net Banking, Mobile App etc.) or products (e.g. Remittance, Loans etc.)● Acquire and grow the customer base of a large MNC agro chemical company by using farmer referral programs and instant gratification rewards● Engage HNI customers of a large real estate company with high-end exclusive benefits, privileges, and rewards● Assist one of India’s top credit card issuing company to reduce employee attrition and increase sales across multiple sourcing channelsWith a reputation that’s been built over a decade of providing successful loyalty management solutions, we’re now embarking upon a journey of creating highly modular, scalable, and mostly standardized products. Reports toAssistant Manager - Operations Best things about the job<ul><li> Work in a rapidly evolving industry where scalable ecommerce platform have a huge impact.</li><li> Have complete ownership in collaboration abilities with multiple stakeholders</li></ul> Responsibilities of the role<ul><li> Monitoring and close Coordination with Suppliers for dispatch of orders and resolving the issues if any during the course of daily order management</li><li> Constant follow up with suppliers for sharing of new products, catalogue updation and planning promotions.</li><li> Monitoring open tickets and follow up with suppliers for the timely closure of the tickets along with resolution.</li><li> Uploading products on Tolshop backend panel involving creation of product description sheet, image upload etc following the guidelines and maintaining the quality is of prime importance.</li><li> Updation of products information and Product &amp; price updates at the backend panel.</li><li> Checking of quality for the new products</li><li> Follow up with vendors for getting the delivery information from them.</li><li> Making of client rewards &amp; redemption reports in powerpoint on monthly basis.</li><li> Price negotiation with suppliers to maximise profitability of the company.</li></ul>● Coordinating with Courier partners for deliveries● Updating and maintaining courier files● Uploading Courier Bills● Following up with Courier Partners on various logistics for order deliveries &amp; logistics related activities.● Coordination with Finance team for invoices and payments What you will need● Strong written and verbal communication skills● Good command over MS office including Excel formulas, pivot table, powerpoint.This role requires coordination with multiple stakeholders like finance, customer support, technical and various other teams

About us GRG India is a leading provider of end-to-end loyalty management services in India. Our business provides solutions to engage, motivate and Reward people.We offer a mix of both SAAS products and bespoke solutions to help our clients engage and incentivize their employees, customers, and channel partners.Our clients include some of India’s top brands across BFSI, FMCG, Construction, IT, Agro Chemicals, and Automotive industries. Some examples of our products  Buzzz – A comprehensive Reward and social recognition product for employee engagement that helps drive performance and innovation at the workplace. It is designed to empower business, from accelerating employee engagement to helping appreciate good work and motivating employees to deliver on business objectives. My Incentives – Gamified incentive platform to drive performance for sales teams and channel partners. My Supercheques - Dynamic and scalable Reward platform designed to incentivize and recognize in real-time by issuing digital e-codes.This can be used for promotions and as a quick and easy Reward for Employees and Channel as well.Employees can turn their e-codes into digital or physical gift card Rewards. Job DescriptionHybrid 1 Year of Software Development experience with relevant technologiesMinimum 3-6 months experience in either CI (codeigniter) or Laravel and PHP We are looking for a PHP developer responsible for the development and maintenance in our suite of SAAS based software products. You will be working alongside other engineers and developers working on different layers of the infrastructure.Therefore, commitment to collaborative problem solving, sophisticated design, and creating quality products is essential. You will also be required to act as a module/team lead, thereby guiding junior team members in tasks such as code review, design, task management, etc. Responsibilities Develop Web/App based solutions in PHP and PHP based frameworks (CodeIgniter/Laravel) having a Service Oriented Architecture (REST/SOAP) Work on integration of 3rd Party libraries as required by the product Lead a group of team members, responsible for end to end development and delivery of a particular module Deployment of applications to servers of different environments Unit-testing code for robustness, including edge cases, usability, and general reliability Ensure the quality of the end product while adhering to quality norms Creating Technical documentation wherever applicable Collaborate with cross-functional teams to define, design, and ship new features Take part in requirement understanding and contribute to solution of the requirement Skills Should have a sound experience in PHP, MVC Frameworks, Code Igniter. Strong grasp in web development open source: CSS, HTML5, PHP, MySQL, JavaScript, jQuery, AJAX &amp; JSON Should have a strong knowledge of MySQL databases and of relational databases Should have experience in code review and leading a team Should have prior experience in deployment and delivery Knowledge of Angular JS, Node JS will be considered as an added advantage Proficient understanding of code versioning tools, such as Git Familiarity with continuous integration

About us&nbsp; GRG India is a leading provider of end-to-end loyalty management services in India. Our business provides solutions to engage, motivate and Reward people. We offer a mix of both SAAS products and bespoke solutions to help our clients engage and incentivize their employees, customers, and channel partners. Our clients include some of India’s top brands across BFSI, FMCG, Construction, IT, Agro Chemicals, and Automotive industries.&nbsp;&nbsp;&nbsp;Some examples of our products are :&nbsp; <ul><li>Buzzz – a comprehensive Reward and social recognition product for employee engagement that helps drive performance and innovation at the workplace. It is designed to empower business, from accelerating employee engagement to helping appreciate good work and motivating employees to deliver on business objectives.&nbsp;</li><li>My Incentives – Gamified incentive platform to drive performance for sales teams and channel partners.&nbsp;&nbsp;</li><li>My Supercheques - Dynamic and scalable Reward platform designed to incentivize and recognize in real-time by issuing digital e-codes. This can be used for promotions and as a quick and easy Reward for Employees and Channel as well. Employees can turn their e-codes into digital or physical gift card Rewards.&nbsp;&nbsp;</li></ul>&nbsp;This role reports to&nbsp;Senior Operations Manager&nbsp;&nbsp; 3 best things about the job&nbsp;<ul><li>Learn how to effectively communicate, make decisions, think independently, and expand your understanding of empathy.&nbsp;</li><li>Develop a “peoples-first” attitude.&nbsp;</li><li>Actively identify process improvements and development opportunities to ensure Performance Excellence&nbsp;</li></ul> Key purpose of the role&nbsp; Major&nbsp;<ul><li>Responsible for managing and ensuring the quality of outsourced call center services.&nbsp;</li><li>Own and Manage all effective communications to customers&nbsp;</li><li>Conduct regular quality assessments and performance evaluations to maintain high standards.&nbsp;</li><li>Lead and manage the internal customer service team to achieve performance goals.&nbsp;</li><li>Provide guidance, trainings and conduct performance assessments for teams.&nbsp;</li><li>Identify gaps in existing process and implement efficient customer service process through innovative methods and tech automation.&nbsp;</li><li>Efficiently delegate responsibilities within the customer service team.&nbsp;</li><li>Monitor task progress to ensure adherence to defined service level agreements (SLAs).&nbsp;</li><li>Training and Development of Customer Service Team and Call Center Agents&nbsp;</li><li>Manage vendor relationships, particularly with outsourced call center providers.&nbsp;</li></ul>Subordinate&nbsp;<ul><li>Stay updated on products and programs and train the team to efficiently handle customer issues.&nbsp;</li><li>Collaborate with internal stakeholders and partners to resolve escalated customer complaints.&nbsp;</li><li>Consistantly improve customer service processes to deliver service excellence.&nbsp;</li><li>Analyze service performance data, take action, and report results to the organization.&nbsp;</li><li>Measure and enhance overall customer experience levels.&nbsp;</li><li>Manage standard processes, analyze workflows, and suggest improvements for efficiency.&nbsp;</li><li>Onboard and train new support team members.&nbsp;</li></ul>&nbsp;&nbsp;What will you need&nbsp;<ul><li>Minimum 2 years of experience as a customer service manager&nbsp;</li><li>Expert in customer service software like Zoho or similar&nbsp;</li><li>Strong written and oral communication skills&nbsp;&nbsp;</li><li>Experience in managing email help desk and call centre teams&nbsp;</li><li>Experience using MS office applications</li></ul>

GRG India

Senior PHP Developer

Junior PHP Developer

PHP Software Developer

Assistant Manager Human Resources

Operation Executive

Jr. Associate PHP Developer

Customer Service Manager