Who we are

The humble beginning of Grassroots into the world of IT &amp; ITES dates back to 14th February 2011. Grassroots is a next generation service provider with the focus on providing comprehensive solutions over services, using technologies, surpassing client expectations. We offer a broad portfolio of core enterprise &amp; industry specific services by implementing smart basics combined with proficient and first-rate execution model.

What we do

Grassroots blends industry experience with strong domain knowledge, insights and best practices to deliver comprehensive business solutions. The executive leadership team collectively has over 250 years of experience in the industry, which gives the edge to provide consulting services and manage business processes for our clients. We take pride in being a exceptional performer in customer service delivery, endorsed by our clients.

How we do

By enhancing our consulting and outsourcing expertise, we support clients move forward in every aspect of their business, right from strategic planning to daily operations. We channelize the right resources to gear up the client performance in all quarters by adopting &quot;Smart Basics&quot;â strategy.

Where we are located
Grassroots BPO  is headquartered in Bengaluru and have multiple delivery  locations across Bengaluru and one at Mysore. We also have operations across globe through our strategic partners to cater to both IT &amp; ITES business services across the globe; our footprint supports business continuity plan &amp; flexibility to manage outsourcing, digital solutions &amp; services. 

Our Subsidiary, Grassroots Solutions &amp; Services Ltd caters to global partners in Digital Solutions &amp; Service space and based out of UK. Our certified and experienced Digital Solutions team of architects, developers and engineers develop world-class solutions in areas such as Robotic Process Automation, Intelligent Communication Solutions, Blockchain as well as Data Solutions.
www.grssl.com

Company Overview The Grassroots is a next-generation service provider in the IT &amp; ITES industry, offering comprehensive solutions using advanced technologies while exceeding client expectations. With a strong leadership team boasting over 250 years of collective experience, we pride ourselves on delivering exceptional customer service. Hiring for Amazon: - Job OverviewCustomer Support (Fresher &amp; Experienced minimum 6 month to one year) - Full-Time work from office. Working Days: - 5.5 Days workShifts: - Fixed day shift 9:00 AM - 6:00 AM. Max CTC: - 250000 LPA + Unlimited Incentive Work Location: - Bangalore Qualifications and Skills<ul><li>Candidate Must be 12th or Any Graduate</li><li>Candidate Must be 18+</li><li>Excellent communication skills</li><li>Problem-solving abilities</li><li>Empathy towards customers</li><li>Patience in dealing with difficult situations</li><li>Knowledge of product/service offerings</li><li>Ability to multitask</li><li>Attention to detail</li><li>Ability to remain calm under pressure</li></ul> Roles and Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat with professionalism and empathy</li><li>Resolve customer issues efficiently and effectively</li><li>Provide information about products/services and handle customer complaints</li><li>Maintain a high level of customer satisfaction while adhering to company policies and procedures</li><li>Collaborate with internal teams to improve overall customer experience</li><li>Document customer interactions and transactions accurately</li></ul> GRASSROOTS SOLUTIONS &amp; SERVICES Pvt. Ltd. HO: A-6, Corporate Tower Block A, 4th Floor, Diamond District, #150,&nbsp;Old Airport Road, Bengaluru&nbsp;– 560008 Contact HR - 8791872530 (Iftakharul)

Company Overview Grassroots is a next generation service provider in IT &amp; ITES industry, offering comprehensive solutions that surpass client expectations. With expertise in consulting and outsourcing, our team delivers business solutions with a focus on smart basics and exceptional customer service delivery. Job Role - Campaign Manager&nbsp;with 2-10 years of experience in E-Commerce. Work Location - Bengaluru, Karnataka. Full-Time position for candidates, Work from office. Salary range: Max 7 LPA. Qualifications and Skills Candidate should be Graduate2-10 years of experience in E-commerceExcellent communication and teamwork skills Roles and Responsibilities Managing Online advertising campaigns.Develop, implement, and manage Amazon advertising campaigns for a variety of clients.Continuously optimize campaigns by analyzing performance data.Identifying trends and making data-driven decisions to improve ROI and achieve KPIs. Monitor and analyses competitors' advertising activities to stay ahead of industry. trends and capitalize on potential opportunities.Utilize various Amazon advertising tools, such as Sponsored Products.Develop, implement, and manage Amazon advertising campaigns for a variety of clients.to maximize campaign effectiveness and reach. Grassroots Solution &amp; Services Pvt Ltd. Address: Diamond District, 150C-A-6, Tower A, 4th Floor, HAL Old Airport Rd, Domlur, Bengaluru, Karnataka&nbsp;560017. Contact HR: 8791872530 / 9667478804 / 7899990202E-mail: <a href="mailto:iftakharul.ameen@grassrootsbpo.in" rel="noopener noreferrer" target="_blank">iftakharul.ameen@grassrootsbpo.in</a>

Company - Grassroots Solutions &amp; Services PVT LTD.......................................................................................................Hiring for Process ExecutiveQualifications - 10+2/Diploma/Any GraduateShift Timings - Boys 24*7 Rotational Shift &amp;Girls 07: AM to 08:PM Shift WindowExperience - 0 to 1 yearLanguages Required - English, Kannada, Tamil, Telugu, Marathi, Gujrati, Bengali, Odia, Punjabi, MalyalamSalary - 10,000 p.m. to 20,000 p.m........................................................................................................Address: Block H163 2ND FLOOR of Maruti Suzuki Arena Showroom , Sector-63 NoidaContact- 8791872530 / 9667478804.......................................................................................................

Company Overview Grassroots is a next-generation service provider in the IT &amp; ITES industry. With a focus on comprehensive solutions and surpassing client expectations, Grassroots offers a wide range of core enterprise and industry-specific services. The company has a strong executive leadership team with over 250 years of industry experience, positioning Grassroots as an exceptional performer in customer service delivery. Headquartered in Bengaluru, Grassroots has multiple delivery locations across Bengaluru and Mysore, with global operations through strategic partners. Job Overview This role involves providing customer support for the Railways IRCTC system. The Customer Support Executive will be responsible for handling customer queries, providing information about ticket bookings, resolving issues related to ticket cancellations or refunds, and addressing any other customer concerns. The job location is Noida, Uttar Pradesh, India. The employment type for this role can be Full-Time or Part-Time. The salary range will be determined based on the candidate's experience and qualifications. Qualifications and Skills <ul><li>Fluency in Hindi and basic English</li><li>Must be a 10+2/Any Graduate</li><li>Basic knowledge of computer operations</li><li>Willingness to work in rotational shifts</li><li>Positive attitude and ability to handle customer queries with empathy</li><li>Must be 18 years or above</li></ul> Roles and Responsibilities <ul><li>Handle incoming calls and respond to customer queries regarding the Railways IRCTC system</li><li>Provide accurate and up-to-date information about ticket bookings, availability, fares, and train schedules</li><li>Assist customers in resolving ticket cancellation and refund-related issues</li><li>Address customer complaints and concerns in a professional and empathetic manner</li><li>Troubleshoot and escalate technical issues to the relevant departments, if required</li><li>Maintain a high level of customer satisfaction by providing excellent customer service</li><li>Ensure compliance with company policies and procedures</li><li>Document customer interactions and maintain accurate records of all communication</li><li>Meet individual and team targets as set by the company</li><li>Stay updated with the latest developments and changes in the Railways IRCTC system</li></ul>

Hiring Hiring Hiring🥳Grassroots Solutions &amp; Services Pvt. Ltd.🥳We urgently require PROCESS EXECUTIVE. 👍🏻 Both Inbound and Outbound Calling Process&nbsp;👍🏻Salary 10k to 15k&nbsp;👍🏻Qualification:- 12th pass or any UG👍🏻Age :- 18 to 32👍🏻Good Communications:- Hindi &amp; English&nbsp;👍🏻Interview :- Monday 09:45 AM We are Hiring For PROCESS EXECUTIVE/ CUSTOMER SUPPORT EXECUTIVE&nbsp; INTERVIEW TIMINGS- 09:30 AM in the Morning on Monday 29-01-2024 Address- Block H163, 2nd Floor of Maruti Suzuki Arena Showroom, Sector -63 Noida, Near by Noida Electronic City Metro Station&nbsp;