Company Overview

GoodVibes Placement Services, a recruitment and outsourcing firm based in Indore since 2019, is renowned for its effective placement of highly qualified professionals across senior, middle, and junior management levels. Specializing in understanding and meeting company needs, GoodVibes ensures client satisfaction through exceptional service and a mission dedicated to reducing unemployment in India. The headquarters is located in Indore, Madhya Pradesh.

Job Overview

We are seeking a dedicated Junior Customer Service Representative for full-time employment with GoodVibes Placement Services. The position is open in Indore . Candidates should possess 1 to 3 years of relevant work experience and be eager to ensure customer satisfaction and effective service.

Qualifications and Skills

• Proven experience in customer service roles, with 1 to 3 years of experience being ideal for this position.
• Must have customer service skills aimed at ensuring customer satisfaction (Mandatory skill).
• Excellent communication and interpersonal skills to interact with clients and understand their service needs.
• Familiarity with Customer Relationship Management (CRM) systems for effective customer handling.
• Ability to work efficiently in a Business Process Outsourcing (BPO) environment.
• Strong problem-solving capabilities to address client issues effectively and swiftly.
• Adaptability to work in a fast-paced environment while maintaining a positive attitude.
• Customer satisfaction skills are crucial, focusing on understanding and fulfilling customer requirements (Mandatory skill).

Roles and Responsibilities

• Handle inbound and outbound calls with professionalism and dedication to customer satisfaction.
• Resolve customer queries and complaints efficiently to enhance customer service experience.
• Interact with customers to provide information about products or services and keep accurate records of customer interactions.
• Use customer relationship management (CRM) systems to track and monitor service requests and responses.
• Proactively engage with clients to address their needs and improve service delivery standards.
• Identify operational challenges and develop practical solutions to enhance service quality.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Collaborate with team members to improve customer support processes and enhance service offerings.