Company Overview

GoodVibes Placement Services is a renowned recruitment and outsourcing firm based in Indore since 2019. Our mission is to reduce unemployment in India and provide excellent services to our clients. We specialize in understanding company needs and providing candidates with relevant experience and skills.

Job Overview

We are currently seeking a passionate and customer-oriented individual to join our team as a Customer Service representative. As a Customer Service representative, you will be responsible for handling customer inquiries, resolving product or service issues, and ensuring customer satisfaction. This is a Full-Time position based in Indore, Madhya Pradesh, India.

Qualifications and Skills

• Fluent / Excellent Communication is required
• Graduation Required
• Voice Process
• Rotational Shifts
• Immediate Joining
• Work From Office
• Salary - 28K To 32K CTC
• Location - Indore

Roles and Responsibilities

• Handle customer inquiries via phone, email, and chat in a professional and timely manner.
• Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
• Provide accurate, valid, and complete information by using the right tools and resources.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Follow communication procedures, guidelines, and policies to maintain customer satisfaction.
• Process orders, forms, applications, and requests.
• Keep records of customer interactions, transactions, comments, and complaints.
• Manage and resolve customer complaints in a calm and professional manner.
• Handle customer escalations and provide appropriate solutions.
• Identify and assess customers' needs to achieve satisfaction.
• Take the extra mile to engage customers.