Company Overview

Good Vibes Placement Services is a renowned recruitment and outsourcing firm based in Indore since 2019. We are committed to reducing unemployment in India and providing excellent services to our clients. Our mission is to ensure customer success and satisfaction.

Job Overview

We are seeking a highly motivated and enthusiastic Customer Care Executive to join our team at Good Vibes Placement Services. As a Customer Care Executive, you will be responsible for providing exceptional customer service and ensuring customer satisfaction. This is a full-time position based in Gurgaon, Haryana, India. The ideal candidate will have 1 to 3 years of experience in customer service.

Qualifications and Skills

• Looking For Customer Care Executive
• Graduation / Undergraduate can apply
• Excellent Communication Required
• Fluency In English Communication
• 5 Days Working
• Salary - 28k CTC - 33k CTC
• Rotational Shift
• Rotational Week Off
• Location - Gurgaon

Roles and Responsibilities

• Manage inbound and outbound customer inquiries through various channels (phone, email, chat)
• Provide accurate and timely information to customers regarding products and services
• Resolve customer complaints and concerns in a professional and efficient manner
• Maintain a high level of knowledge about company products, services, and policies
• Build and maintain strong relationships with customers to enhance customer loyalty
• Assist customers in navigating the company website and online resources
• Document all customer interactions and ensure accurate record keeping
• Collaborate with cross-functional teams to resolve complex customer issues
• Meet assigned targets for customer satisfaction and service level agreements