Company Overview

GoodVibes Placement Services is a renowned recruitment and outsourcing firm based in Indore. We specialize in executive search and recruitment, providing qualified professionals for senior, middle, and junior management positions. Our mission is to reduce unemployment in India and provide excellent services to our clients.

Job Overview

We are hiring a Customer Care Executive to join our team at GoodVibes Placement Services. As a Customer Care Executive, you will be responsible for providing exceptional customer service, handling customer inquiries and concerns, and ensuring customer satisfaction. This is a full-time position based in Indore, Madhya Pradesh, India, and is ideal for individuals with less than 1 year of experience.

Qualifications and Skills

• Looking For The Role Of Customer Care Executive
• Excellent Communication Required
• Salary- 20K CTC- 30KCTC
• Rotational Shift
• Rotational Week Off
• 5 Days Working
• Graduation Mandatory
• Location - Indore

Roles and Responsibilities

• Handle inbound and outbound customer calls to provide assistance and resolve issues
• Understand customer inquiries and complaints and provide appropriate solutions and alternatives
• Ensure customer satisfaction by actively listening to customers and going above and beyond to meet their needs
• Maintain a high level of professionalism and empathy when interacting with customers
• Document customer interactions, transactions, comments, and complaints in the CRM system
• Collaborate with cross-functional teams to escalate and resolve complex customer issues
• Stay up-to-date with product knowledge and company information to provide accurate information to customers
• Identify opportunities for improvement in processes and customer service delivery
• Meet individual and team performance targets to ensure customer satisfaction and organizational success