Company Overview

GoodVibes Placement Services is a renowned recruitment and outsourcing firm based in Indore. We specialize in executive search and recruitment, catering to the needs of organizations across various management levels. Our mission is to reduce unemployment in India while providing excellent services to our clients. With over 11-50 employees, our company is committed to customer success and satisfaction.

Job Overview

GoodVibes Placement Services is seeking a dedicated and enthusiastic Customer Care Executive to join our team. As a Customer Care Executive, you will be responsible for providing exceptional customer service and resolving customer inquiries and issues. The role is based in Jaipur, Rajasthan, India, and is a full-time position. This is a great opportunity for a fresher with less than 1 year of experience to kickstart their career in the customer service industry.

Qualifications and Skills

• Job Description:
• Excellent Communication Skills
• Graduation / Undergraduate
• Freshers / Experience
• Voice Process
• 5.5 Days Working
• Location - Sitapura & Mansarovar, Jaipur

Roles and Responsibilities

• Respond to customer inquiries through various channels such as phone, email, and chat
• Provide prompt and accurate information to customers regarding products, services, and orders
• Resolve customer complaints and ensure appropriate solutions are provided
• Maintain strong customer relations by actively listening and understanding their needs
• Escalate complex issues to the appropriate departments for further investigation
• Update customer records and maintain accurate documentation
• Adhere to company policies and procedures while delivering exceptional customer service
• Collaborate with cross-functional teams to improve overall customer experience