Company Overview

GoodVibes Placement Services is a renowned recruitment and outsourcing firm based in Indore, established in 2019. We specialize in executive search and recruitment, catering to senior, middle, and junior management positions. Our aim is to reduce unemployment in India and provide excellent services to our clients. With a team of 11-50 employees, we are committed to matching candidates with the right skills and experience to meet our clients' needs.

Job Overview

We are hiring for the role of Customer Care at GoodVibes Placement Services. As a Customer Care representative, you will be responsible for providing exceptional customer service and support to our clients. This is a full-time position located in Indore, Madhya Pradesh, India. We are looking for candidates with less than 1 year of experience in customer care. Join our team and be a part of our mission to provide excellence services to our clients and ensure customer success.

Qualifications and Skills

• Designation - Customer Care Executive
• Excellent Communication Skills Required
• Graduate Candidates Required
• Experience 
• Rotational Shifts 
• 6 Days Working
• Salary - 10k - 15k CTC
• Location - Indore

Roles and Responsibilities

• Responding promptly to customer inquiries via phone, email, and chat.
• Handling and resolving customer complaints and issues in a professional and timely manner.
• Providing accurate information about products and services to customers.
• Ensuring customer satisfaction and building long-term relationships with clients.
• Identifying and escalating priority issues to the appropriate team members.
• Maintaining a high level of product knowledge to effectively address customer queries.
• Processing customer orders, changes, and returns.
• Performing data entry and updating customer records in the database.
• Collaborating with internal teams to improve customer satisfaction and service delivery.
• Adhering to company policies and procedures while delivering exceptional customer care.